Core Operations Specialist, Member Onboarding

@ Alma

About Alma

Alma is on a mission to simplify access to high-quality, affordable mental health care by making it financially rewarding for therapists to provide in-network care. With over 20,000 therapists and backing from top investors, Alma enables providers to grow their practices sustainably.

Role Overview

As a Core Operations Specialist, Member Onboarding, you will manage provider onboarding, credentialing, and enrollment projects end-to-end. You will ensure accuracy and clarity across workflows, collaborating with internal teams, external payers, and credentialing partners.

Key Responsibilities

• Lead onboarding and credentialing projects.
• Maintain accurate provider rosters and documentation.
• Collaborate across teams including CX, Product, Legal, Compliance, and Network Operations.
• Serve as primary contact for payers and external partners.
• Create and update process documentation and standard operating procedures.
• Identify and resolve credentialing or enrollment issues.

Who You Are

You are detail-oriented, analytical, and process-minded with 2-3 years experience in fast-paced environments. Proficiency in Google Sheets, Excel, and project management tools like Asana and Zendesk is essential.

Benefits

• Remote-first work environment
• Health, dental and vision insurance through Aetna, MetLife
• 401K plan and financial wellness benefits
• Monthly work-from-home and co-working stipends
• Generous PTO, paid holidays, and parental leave

Key skills/competency

onboarding, credentialing, project management, data analysis, communication, collaboration, documentation, process improvement, stakeholder management, technical proficiency