Virtual Auto Adjuster
Allstate
Job Overview
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Job Description
About Allstate and National General
National General, a part of The Allstate Corporation, leverages innovative drive to stay ahead of evolving customer needs. We offer a comprehensive suite of insurance products, including home, auto, and accident and health, alongside other specialty niche insurance solutions. Our products are distributed through a vast network of independent agents and directly to consumers.
Job Summary
We are seeking a skilled Virtual Auto Adjuster to investigate and confirm facts for advanced automobile accidents. This role involves determining coverage, liability, and damages, then adjusting and negotiating claims within a defined authority limit. The ideal candidate will thrive in a fast-paced environment, effectively manage multiple priorities, and possess exceptional attention to detail, strong problem-solving abilities, and a commitment to outstanding customer service. This is a fully remote position, operating Monday–Friday, 8:00 a.m.–5:00 p.m. in either the Central or Eastern Time Zones.
Key Responsibilities
- Applies advanced understanding of company insurance policies, industry standards, and organizational relationships.
- Handles all aspects of advanced auto claims investigations, including coverage, liability, and damages, exercising discretion and independence within an increased level of authority.
- Learns to review, evaluate, and negotiate basic to moderate injury claims, when applicable.
- Recognizes and identifies vehicle body parts and understands other potential property damage.
- Identifies and meets customer needs using appropriate customer service skills.
- Determines subrogation or fraud potential and implements appropriate handling strategies.
- Applies increased experience relevant to an Adjuster II level or equivalent specialty rotations (e.g., Coverage, Investigation Specialist, Total Loss, Initial Handler, Extended Handler).
Key skills/competency
- Claims Adjustment
- Auto Insurance
- Liability Assessment
- Damage Assessment
- Negotiation
- Customer Service
- Fraud Detection
- Subrogation
- Policy Interpretation
- Remote Work
How to Get Hired at Allstate
- Research Allstate's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume for claims: Customize your resume to highlight experience in auto claims, liability assessment, and customer interaction, using keywords from the job description.
- Showcase problem-solving skills: Prepare examples demonstrating your ability to investigate complex situations and negotiate effectively in an interview.
- Emphasize remote work readiness: Be ready to discuss your experience and strategies for successful remote collaboration and maintaining productivity.
- Understand insurance policies: Review common auto insurance terms and principles to show a foundational understanding of the industry during interviews.
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