Liability Determination Adjuster

@ Allstate

Liability Determination Adjuster at Allstate

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. For over 90 years, our innovative drive has kept us ahead of customers’ evolving needs.

Job Overview

As a Liability Determination Adjuster, you will assist customers following single or multi-vehicle auto losses. Your role involves communicating with policyholders, claimants, agents, witnesses, repair facilities, and contractors using phone, email, text, and sometimes video chat. You will perform detailed investigations, assess claims, negotiate settlements, and ensure accurate claim documentation using established processes and tools.

Key Responsibilities

• Customer Service Expert: Live into Allstate’s Claims Culture by being compassionate and clear.
• Investigator: Independently evaluate liability claims and interpret policies.
• Effective Communicator: Engage customers and update them on claim progress through various channels.
• Negotiator: Evaluate and negotiate claim settlements following legal and business standards.
• Problem Solver & Recorder: Use tools for quick resolutions and ensure timely documentation.

Licensing & Sign-On Bonus

You may be required to obtain an adjuster’s license within 60 days of hire. A $1,000 sign-on bonus is available for active licenses in TX, FL, or your resident state. Note that current or former Allstate employees seeking rehire are not eligible.

Work Location & Requirements

This is a remote home-based position. Your home office in the United States must have a dedicated workspace, minimum internet bandwidth of 50 MB down/5 MB up, and appropriate work furniture. Note: This position is not available for residents of California, Alaska, Washington, and Hawaii.

What Allstate Provides

• Technology bundle (laptop, monitor, headset, keyboard, mouse)
• $80 monthly connectivity reimbursement

Preferred Qualifications

• Strong interpersonal and communication skills
• Ability to handle multiple tasks and prioritize
• Detail-oriented with critical thinking
• Proficient in technology and claim processing software
• Familiarity with insurance policies and regulations

Compensation & Benefits

Compensation ranges from $22.84 to $26.45 per hour, based on experience and qualifications. Allstate offers a comprehensive benefits package including medical, dental, vision, pension and 401(k) plans, parental leave, tuition reimbursement, and more.

Equal Opportunity Employment

Allstate is an equal opportunity employer committed to diversity and inclusion. All qualified individuals are encouraged to apply.

Key skills/competency

• Liability
• Claims
• Investigation
• Negotiation
• Documentation
• Customer Service
• Communication
• Critical Thinking
• Insurance
• Compliance