Claim Advisor Auto
Allstate Canada
Job Overview
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Job Description
About Allstate Canada
For over 90 years, Allstate has been a leader in protecting families and their belongings, driven by innovation. From advocating for critical safety features like seat belts and airbags to leading in pricing sophistication and telematics, Allstate consistently evolves to meet customer needs, including device and identity protection.
Job Overview: Claim Advisor Auto
Allstate Canada is expanding its Maritimes team and seeking a dedicated Claim Advisor Auto. This role operates Monday to Friday, 8:30 AM to 4:30 PM AST, focusing on delivering exceptional service and expertise in automobile claims.
Accountabilities
- Review insurance policies and coverages thoroughly.
- Investigate complex automobile claims, including those involving impaired drivers, unlisted operators, or non-drivable vehicles, to determine coverage and liability.
- Settle claims efficiently in accordance with Allstate's organizational policies and practices.
- Collaborate extensively with customers, service suppliers (e.g., towing, repair shops), other insurance companies, and law enforcement agencies.
Qualifications
To succeed in this role, candidates should possess:
- A minimum of high school education or equivalent.
- An Adjusting License Level 1 or equivalent.
- 1-3 years of proven experience in handling complex automobile claims.
- Strong knowledge in understanding and interpreting insurance policies.
- A commitment to providing outstanding customer service.
- Proficient keyboarding skills and computer literacy.
Bonus Qualifications
- Enrolled in (or willing to enroll in) a CIP designation.
Key Skills/Competency
- Damage Assessment
- Claim Investigation
- Policy Interpretation
- Liability Determination
- Customer Service
- Claims Settlement
- Negotiation
- Fraud Investigations
- Documentation
- Collaboration
How to Get Hired at Allstate Canada
- Research Allstate Canada's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to align your application.
- Tailor your resume for claims roles: Customize your resume to highlight experience in complex auto claims, policy interpretation, and customer service, using keywords from the Claim Advisor Auto job description.
- Showcase your investigative skills: Prepare examples demonstrating your ability to investigate, assess liability, and resolve challenging insurance claims.
- Emphasize customer service excellence: Be ready to discuss how you've provided outstanding support and managed relationships with various stakeholders in past roles.
- Understand the interview process: Be aware that Allstate Canada Group utilizes AI technology for screening and scheduling; prepare for a structured, possibly digital-first interview experience.
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