Field Motor Engineer

Field Motor Engineer at Allianz UK

The purpose of this role is to inspect vehicles and equipment to provide expert advice to claims and underwriting departments on the most appropriate method to deal with a claim. The Field Motor Engineer negotiates the method and cost of repair and, where a vehicle is beyond repair or unsafe to repair, accurately values the vehicle and negotiates settlement with the customer.

This hybrid role requires you to work remotely from home, balancing desk-based tasks with physical inspections as required, primarily covering North England and the Scottish Borders. You will play a crucial role in ensuring the quality, correct methodology and cost-effectiveness of vehicle repairs, while providing valuable support and guidance to our stakeholders and claims colleagues.

About the Role

• Conduct vehicle inspections both remotely and physically, with the ratio of desk to physical inspections varying based on business needs.
• Utilize Audatex and imaging tools to assess vehicles, primarily from our approved repairer networks and non-approved repairers.
• Negotiate repair methods and costs, ensuring adherence to contracts by network repairers.
• Handle total loss settlements and provide technical advice and support to claims colleagues.
• Work in partnership with local network and non-network repairers to ensure efficient and effective repair processes.
• Engage in salvage categorisation, requiring familiarity with the motor vehicle salvage code of practice.

Essential Skills

• Experience in the motor vehicle repair industry with proficiency in Audatex.
• Experience with Vehicle assessment and estimating.
• Preferably qualified to ATA VDA or IAEA level, or actively working towards these qualifications.
• Understanding of the motor vehicle salvage code of practice.
• Good communicator, able to work independently, make decisions.

Desirable Skills

• Preferably City and Guilds or equivalent in a vehicle repair discipline.
• Experience with Audatex, GT Motive, Interest, Glassmatix or any vehicle estimating system.
• Experience using Generative AI tools such as onsite Webchat / Chat Bot systems and journey is desirable but not essential.

What Allianz UK Offers

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

• Flexible buy/sell holiday options.
• Hybrid working.
• Annual performance related bonus.
• Contributory pension scheme.
• Development days.
• A discount up to 50% on a range of insurance products including car, home and pet.
• Retail discounts.
• Volunteering days.

Our Ways of Working

At Allianz UK, we support hybrid work patterns, balancing the needs of our customers, your personal circumstances and our business requirements. We are signatories of the ABI's flexible working charter, aiming to help innovation, creativity, and you to thrive – your work-life balance is important to us.

Inclusion & Diversity at Allianz UK

Allianz UK believes in fostering an inclusive workforce and is proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation is demonstrated by numerous accreditations including EDGE certified, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.

We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success. We encourage employees to advocate for their needs, whether assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

Accessible Application Process

As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role. Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications via Hr-recruitment@allianz.co.uk. For any inquiries or to submit your application, please contact Georgie.Hill@allianz.co.uk.

Key skills/competency

• Vehicle Inspection
• Claims Management
• Audatex Proficiency
• Repair Cost Negotiation
• Total Loss Assessment
• Salvage Categorisation
• Technical Advice
• Stakeholder Communication
• Independent Decision-Making
• Motor Vehicle Repair