Investigations Coordinator

About Allianz Australia

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About The Role: Investigations Coordinator

As an Investigations Coordinator at Allianz Australia, you will play a crucial role in applying industry-leading investigation practices to minimise Allianz Australia's exposure to fraudulent claims. This position requires adherence to strict service level agreements (SLAs) as per National Investigations Unit (NIU) guidelines and business plan key performance indicators, ensuring professional service and advice.

• Assist in the application of industry-leading investigation practices to minimise AAL exposure to fraudulent claims.
• Meet expectations of service level agreements as per National Investigations Unit (NIU) guidelines and business plan key performance indicators and service level agreements (SLA) and associated productivity targets.
• Provide professional service and advice delivered as per NIU guidelines, SLAs and business plans.
• Ensure efficiencies of scale are used when determining the need for External and Expert investigations and reviewing of invoices to ensure adherence to instructions and NIU guidelines.
• Ensure adherence to all relevant legislation and investigation guidelines.
• Assist in maintaining processes and systems to comply with guidelines and achieving national consistency.

About You

The ideal candidate for the Investigations Coordinator role will possess experience in resolving complex claims management processes across various general insurance product lines within a large, matrixed general insurance organisation. A strong understanding of insurance investigation processes and legal issues, including the justice system and basic liability, is essential. You should be a collaborative team player with demonstrated technical proficiency in relevant systems, excellent communication skills, and a passion for leveraging emerging technologies.

• Experience in resolving complex claims management processes and procedures across a variety of general insurance product lines gained in a complex, matrixed general insurance organisation.
• Understanding of and exposure to insurance investigation processes.
• Knowledge of legal issues including the justice system and basic liability.
• Able to work collaboratively in a team environment.
• Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools.
• Excellent verbal and written communication skills.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits And Perks

Allianz Australia offers a comprehensive benefits package designed to support your professional and personal well-being. This includes an inclusive culture, flexible hybrid work arrangements, and extensive career development opportunities through mentoring and global mobility. Employees also enjoy financial and well-being perks such as discounts on Allianz products, retail, tech, and travel, alongside financial wellness initiatives and an Employee Share Purchase Program.

Key skills/competency

• Fraud Investigation
• Claims Management
• General Insurance
• Legal Compliance
• SLA Management
• Data Analysis
• Communication Skills
• Team Collaboration
• Process Improvement
• Risk Mitigation