Investigations Coordinator
@ Allianz Australia

Millers Point, New South Wales, Australia
A$100,000
On Site
Full Time
Posted 24 days ago

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XXXXXXXX XXXXXXXXX XXXXXXXXXX***** @allianz.com.au
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Job Details

Overview

At Allianz Australia, we are proud to be one of the Best Workplaces in Australia 2025. We are a leading global insurance and asset management brand that cares for our customers, the planet, and each other. Join us as an Investigations Coordinator on a 6-12 month secondment to help secure the future by applying industry-leading investigation practices.

About the Role

You will:

  • Assist in applying investigation practices to minimize fraudulent claims.
  • Meet service level agreements as per National Investigations Unit (NIU) guidelines.
  • Provide professional advice and support aligned to NIU guidelines and business plans.
  • Review external investigations and invoices ensuring compliance and efficiency.
  • Maintain processes and systems to comply with guidelines and ensure national consistency.

About You

The ideal candidate will have:

  • Over 3 years of experience in Motor or Property Claims in a complex general insurance organization.
  • Experience managing external suppliers and a background in general insurance investigations.
  • An understanding of insurance investigation processes and legal issues including liability.
  • Strong technical proficiency with systems, software, databases, reporting, and communication tools.
  • Excellent verbal and written communication skills along with a passion for digital innovations.

Benefits and Perks

Allianz Australia offers:

  • An inclusive culture with flexibility and remote work options.
  • Career development with mentoring, global mobility, and access to extensive learning resources.
  • Financial and well-being benefits, including discounts and an Employee Share Purchase Program.

About Allianz Group

Allianz Group is a trusted insurance and asset management company. We value unity, equal opportunity, and an inclusive workplace that fosters integrity, fairness, and trust. Adjustments and support are available during the recruitment process by contacting careers@allianz.com.au.

Key skills/competency

  • Investigation
  • Fraud
  • Claims
  • Compliance
  • SLA
  • Guidelines
  • Legal
  • Systems
  • Process
  • Communication
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How to Get Hired at Allianz Australia

🎯 Tips for Getting Hired

  • Research Allianz Australia's culture: Review their mission and employee testimonials.
  • Customize your resume: Highlight insurance and investigation expertise.
  • Showcase technical skills: Detail your systems and software experience.
  • Prepare for interviews: Practice discussing compliance and claims management.

📝 Interview Preparation Advice

Technical Preparation

Review investigation guidelines and SLA targets.
Practice using relevant claims management software.
Familiarize with insurance regulations and legal basics.
Update technical knowledge of emerging digital tools.

Behavioral Questions

Describe teamwork in a matrixed environment.
Explain handling conflicting priorities calmly.
Discuss adapting to new process guidelines.
Illustrate handling pressure in complex projects.

Frequently Asked Questions