Manager, Technical Engineering, Product Engineering

About Alkami Technology

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action. Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S. As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title. Follow us on Glassdoor and LinkedIn!

Role Overview: Manager, Technical Product Engineering

This is a cross-functional and autonomous position involved in coordinating tasks between various teams and departments (Engineering, Quality Engineering, SRE, Release Management, Product, Architecture, TPMs) to ensure the high-quality delivery of software. This person has a strong technical aptitude, a hands-on software development background, strong problem-solving skills, and functions as the “grease” to keep a complex system with a host of moving parts operating smoothly. This innovative leader coaches and mentors their direct reports to achieve personal and professional growth. They cultivate a collaborative, engaging, fast-paced, and result-oriented environment. This person is hands-on and engaged with their teams and responsible for evaluating individual and team performance metrics to maximize team efficiency. They can drive technical discussion/triage/research and help determine root cause analysis.

Essential Duties & Responsibilities

• Working with Product Engineering teams to deliver functional requirements and ensure features are built to specifications
• Hands-On Contribution (20–30%): Write and review code, debug complex issues, design and evolve APIs, and deliver scalable platform services.
• Lead, mentor, and inspire a team of software engineers, providing guidance, support, and feedback to foster their professional growth and development.
• Build architecture design, ensure the quality of architecture and design of systems, influence product roadmap, introduce new technologies and take ownership and responsibility over new projects.
• Cross-Functional Collaboration: Partner with Product, Security, Architecture, and Operations to align engineering execution with business outcomes.
• Continuous Improvement: Identify bottlenecks, reduce technical debt, and drive scalability, resilience, and cost-efficiency.
• Delivery & Engineering Excellence: Define and track KPIs (deployment frequency, MTTR, test coverage, SLA adherence); balance speed with quality, improve and maintain the team’s Say/Do ratio by managing resource allocation, workload distribution, and project priorities to ensure timely delivery of high-quality software solutions.
• Maintain a deep understanding of software development technologies, trends, and best practices and provide technical guidance and expertise to the team.
• Oversee and manage on-call incidents, including troubleshooting and resolving critical disruptions to ensure minimal downtime around the functionality of your team.
• Drive the adoption of modern development practices, tools, and frameworks to improve productivity and product quality.
• Promote a culture of collaboration, accountability, and continuous learning within the team.
• Champion innovation and experimentation, encouraging team members to explore new technologies and approaches to solving complex problems.
• Working with Product Management to collaborate through creative brainstorming sessions and assist in writing requirements for technical debt
• Reporting accomplishments, goals, issues, and deliverable statuses to effectively manage stakeholder expectations
• Establishment of performance goals for all direct reports
• Continuing education with regards to management philosophies, knowledge of the banking industry, as well as applications that will be specific to segments of our client base

Required Knowledge, Skills, & Qualifications

• Strong hands-on experience in several of the following (or equivalent): .NET, Java, C#, Linux Container Development, k8s, MVC, SaaS, SOA, PostgreSQL, MS SQL Server, Modern Javascript Frameworks, Entity Framework, microservices
• Proven experience in building and delivering SaaS-based software with modern system architecture, such as microservice-based architecture and cloud native applications.
• Experience working with one of the Cloud Service providers (AWS, Azure, Google Cloud Platform)
• Solid understanding of Operational Excellence and able to showcase how to apply in the development life cycle. e.g., Dev/Ops, CI/CD, Automated Testing, Observabilities, etc. Experience with Observability tools like Grafana, Newrelic, Haystack etc
• Experience with real-time processing using event-driven architecture and batch processing of high-volume transactions.
• Experience building complex role-based access and entitlement systems.
• Proficiency in making data-driven decisions and evaluating trade-offs to prioritize projects and allocate resources effectively. This involves considering various factors such as technical feasibility, business impact, and resource constraints.
• Experience in building scalable systems that are operationally efficient
• Demonstrated experience in leading and motivating cross-functional teams towards achieving shared objectives. This includes setting clear expectations, providing guidance, and fostering a collaborative and inclusive work culture.
• Ability to build and maintain productive relationships with a diverse array of stakeholders and groups in the organization
• Strong analytical and problem-solving skills to address technical challenges and overcome obstacles. This includes troubleshooting complex issues, identifying root causes, and implementing effective solutions in a timely manner.
• Successful in managing multiple concurrent work streams
• Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
• Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
• Experience managing global team working out of multiple timezones
• Experience in Lean-Agile development methodologies such as Kanban or Scrum

Preferred Qualifications

• Experience in fintech, digital banking, or other highly regulated industries
• Experience working with SaaS offerings in the technology and financial industries
• Knowledge of treasury management, cash positioning, liquidity management, commercial payments (ACH, wires), and reconciliation. Familiarity with banking data formats such as ISO 20022, BAI2, MT940, and EDI 820

Recommended Experience & Education

• Minimum Years Of Experience: 15+ years of experience in software development or similar engineering fields. 5+ years in managing engineering teams.
• Education Level: BS or MS in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent technical experience.

Cool Things to Know

Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more. Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment. Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding. Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

Key skills/competency

• Software Development
• SaaS Architecture
• Cloud Platforms (AWS, Azure, GCP)
• DevOps and CI/CD
• Agile Methodologies
• Team Leadership and Mentoring
• API Design
• Microservices
• Technical Problem-Solving
• Performance Metrics (KPIs)