Implementation Manager

Implementation Manager at Alkami Technology

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States. We empower clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for an outstanding mobile banking platform experience.

Founded in 2009, Alkami continues to be recognized for its intentional culture and tremendous growth, including 'Best Place to Work in Fintech' and 'Best & Brightest to Work For Nationally'. Through bold investments in technology and people, we help our clients grow confidently, adapt quickly, and build thriving digital banking communities for over 19.5M users.

As a remote-first company, most positions can be remote in the US, except for key roles. Follow us on Glassdoor and LinkedIn!

As an Implementation Manager, you will own the end-to-end implementation experience for banks and credit unions. You will guide them from kickoff through successful launch and measurable time to value, becoming a subject matter expert across the MANTL product suite and a trusted advisor to client executives, project leads, and operational stakeholders. Recognizing that each client has unique functional, technical, and operational requirements, you will provide strategic guidance, manage complexity, and ensure alignment across teams to deliver successful implementations.

What You Will Do

• Lead enterprise implementations from kickoff through launch, ensuring projects are delivered on time, within scope, and aligned to client goals.
• Develop and manage comprehensive project plans, timelines, and risk mitigation strategies.
• Drive accountability across internal and external stakeholders to maintain project momentum.
• Orchestrate cross-functional collaboration across Product, Engineering, and delivery partners to streamline execution and enhance the client experience.
• Translate technical requirements into clear, actionable guidance for diverse technical and non-technical audiences.
• Identify and proactively mitigate implementation risks, escalating appropriately when needed.
• Ensure a smooth transition to post-launch support and long-term account ownership.
• Continuously evaluate and improve implementation processes to increase efficiency, scalability, and client satisfaction.

What Success Looks Like

• Independently lead complex implementations with strong executive presence and ownership.
• Consistently deliver projects on time while maintaining high client satisfaction.
• Drive measurable improvements in time to value and implementation efficiency.
• Demonstrate sound judgment in navigating ambiguity and managing competing priorities.
• Build trusted advisor relationships with executive sponsors and key stakeholders.
• Contribute meaningful process improvements that enhance scalability and are adopted across the Service Delivery organization.

About You

• You thrive in complex, client-facing enterprise environments with multiple stakeholders and competing priorities.
• You operate with a strong ownership mentality and are comfortable leading in ambiguous situations.
• You are analytical and structured, with the ability to break down ambiguity into clear execution plans.
• You have a strong track record of leading software implementations and driving adoption.
• You balance technical fluency with executive-level communication.
• You proactively identify risks and develop mitigation strategies before issues escalate.
• You are resilient and adaptable, adjusting plans as needed while maintaining forward momentum.
• You are passionate about delivering exceptional client experiences and improving how teams operate at scale.

We’re Looking For

• 3+ years in a client-facing delivery, implementation, or technical project management role.
• Experience implementing enterprise SaaS solutions.
• Experience in fintech, banking, or other regulated financial services.
• Experience partnering with technical teams (engineering, product, integrations).
• Strong written and verbal communication skills with the ability to tailor messaging to technical and non-technical audiences.
• Demonstrated ability to manage multiple complex projects simultaneously.

Preferred Qualifications

• Knowledge of the bank or credit union deposit account opening and loans origination processes.
• Prior experience as a Technical Project Manager, Engagement Manager, or similar delivery-focused role.
• Familiarity with Monday.com, JIRA, or similar project management tools.
• Experience working with enterprise financial institutions.
• Technical aptitude with an understanding of web applications (JSON, XML) and APIs (REST, SOAP).

Salary Information

The salary range for this Implementation Manager position is: $112,000 - $120,000.

Key skills/competency

• SaaS Implementation
• Project Management
• Client Relationship Management
• Risk Mitigation
• Stakeholder Management
• Digital Banking Solutions
• Fintech Industry Knowledge
• Cross-functional Collaboration
• Technical Communication
• Process Improvement