DC Processing Specialist

About The Role

The DC Processing Specialist is responsible for processing documents for client Defined Contribution plans in TBA. They ensure compliance with Service Level Agreements and adhere to standard operating procedures to deliver high-quality and timely results.

Responsibilities

• Comprehending and develop a working knowledge of all standard operating procedures associated with core functions (basic data entry processing).
• Processing documents that are rules based with some problem solving.
• Performing repeatable processing functions with upholding quality standards.
• Conducting research on errors and determine preventative measures.
• Researching complex participant benefit issues and provides resolution in accordance with due dates and documents processes.
• Performing nonstandard processing functions with exceeding quality standards.
• Working directly with third party vendors.

Requirements

• Possess ability to communicate (verbal and written) effectively with stakeholders.
• Have intermediate knowledge of MS applications Excel & Word.
• Possess ability to apply knowledge to make decisions effectively.
• Experience with Defined Contribution.
• Experience with IBM Content Navigator (Imaging Tool).
• Applicants must reside in one of the 50 States in order to be considered for this role.
• US Citizenship requirements- as this role supports services provided to the federal government and/or a federal government contractor, proof will be required to verify US citizenship status at time of hire.

Application and Interview

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com.

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Key skills/competency

• Defined Contribution Processing
• Document Processing
• Data Entry
• Problem Solving
• Quality Standards
• Client Service
• Compliance
• Research
• IBM Content Navigator
• Microsoft Office Suite