Business Application Manager
Alice (Formerly ActiveFence)
Job Overview
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Job Description
About Alice (Formerly ActiveFence)
Alice is a trust, safety, and security company built for the AI era. We safeguard communicative technologies used for creation, collaboration, and interaction—whether with people or machines. In a world where AI has fundamentally changed the nature of risk, Alice provides end-to-end coverage across the entire AI lifecycle. We support frontier model labs, enterprises, and UGC platforms with a comprehensive suite of solutions: from model hardening evaluations and pre-deployment red-teaming to runtime guardrails and ongoing drift detection.
Your Responsibilities as Business Application Manager
- Systems Administration of core systems and tools related to customer journey.
- Configure databases, automations, and UI/UX.
- Ensure data integrity, user management, and governance across the stack.
- Build and maintain cross-system integrations using iPaaS solutions for seamless data flow.
- Act as a main stakeholder in the AI builders group to integrate cutting-edge technologies with established primitive systems.
- Partner with cross-business operations teams, including RevOps, DevOps, and FinanceOps.
- Identify manual processes and design scalable automation solutions.
- Support dashboards, KPIs, and analytics initiatives with well-structured data pipelines.
- Support new tool evaluations and implementation projects.
- Provide training, documentation, and best-practice enablement for end-users.
Required Qualifications
- 3+ years of experience as a Business Applications/Systems Manager or equivalent - Must.
- At least 3 years hands-on experience in the Salesforce ecosystem - Must.
- Experience with iPaaS (Workato, n8n, Zapier, Make) and API integrations - Must.
- Familiarity with Jira and Netsuite Administration.
- Strong understanding of cross-org processes, especially in the GTM domain.
- Project management experience.
- Proven experience utilizing AI tools for efficiency and implementing AI capabilities within customer journey processes.
- Excellent communication and collaboration skills with cross-functional stakeholders.
- BSc in Industrial Engineering/ BA in Information Systems or equivalent.
- Great analytical, problem-solving skills and business acumen.
- Experience with implementing finance and legal processes such as procurement and CLM.
Key skills/competency
- Business Applications
- Salesforce Ecosystem
- iPaaS Integration
- API Management
- System Administration
- Process Automation
- Data Governance
- Project Management
- AI Integration
- Cross-functional Collaboration
How to Get Hired at Alice (Formerly ActiveFence)
- Research Alice's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume for Alice: Highlight experience in business applications, Salesforce, iPaaS, and AI, aligning with the Business Application Manager role.
- Craft a compelling cover letter: Express genuine interest in Alice's mission in trust and safety for the AI era, detailing how your skills specifically address their needs.
- Prepare for technical interviews: Showcase your expertise in Salesforce, iPaaS solutions, API integrations, and system administration for the Business Application Manager position.
- Emphasize cross-functional collaboration: Be ready to discuss how you've partnered with RevOps, DevOps, and FinanceOps, demonstrating strong communication skills at Alice.
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