Job Overview
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Job Description
Technical Support Engineer at AlgoSec
At AlgoSec, What you do matters! Over 2,200 of the world’s leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks. Join our global team, securing application connectivity, anywhere.
We are hiring a Technical Support Engineer for a leading support position based in India. This is a Direct Employment opportunity reporting to the Support Manager.
Responsibilities
- Supporting our global customers via email, phone, and webcasts.
- Guiding AlgoSec customers, partners, and Sales Engineers in product installation, operations, and troubleshooting.
- Maintaining and updating the AlgoSec knowledge base.
- Participating in the buildup of the support organization and introducing support methodologies and tools.
- Working in tight integration with the global support teams as well as with AlgoSec R&D, Delivery, and Product Management.
Requirements
- At least 3 years of previous experience in a similar position within a software company.
- Experience in Linux/UNIX environments.
- Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.).
- Experience in support of network security software products.
- Independent, resourceful, problem-solver, result-oriented, and a fast learner.
- Team player with a pleasant demeanor and a high level of integrity.
- Excellent written and verbal communication skills in English.
- Ability to operate well under pressure and multitask.
- Willingness to work at irregular hours to support our 24x7 global Support operation.
Advantages
- Experience in SRE/DevOps.
- Experience in Linux script languages (PERL, shell).
AlgoSec is an Equal Opportunity Employer (EEO), committed to creating a friendly, diverse, and inclusive company culture.
Key skills/competency
- Technical Support
- Linux/UNIX
- Firewall Administration
- Network Security
- Customer Support
- Troubleshooting
- Product Installation
- Knowledge Base Management
- SRE/DevOps
- Scripting (PERL, Shell)
How to Get Hired at AlgoSec
- Tailor your resume: Highlight experience in Linux, firewall administration, and network security software support. Quantify achievements in problem-solving and customer support.
- Craft a strong cover letter: Emphasize your result-oriented approach, team player attitude, and excellent English communication skills. Mention willingness to work irregular hours.
- Prepare for technical questions: Be ready to discuss your experience with specific firewalls (Checkpoint, Cisco, Juniper, Fortinet) and Linux/UNIX environments.
- Demonstrate problem-solving skills: Prepare examples of how you've independently resolved complex technical issues under pressure.
- Research AlgoSec's culture: Understand their commitment to securing critical workloads and their global customer base.
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