Technical Support Engineer, India
AlgoSec · New Delhi, Delhi, India
- On site
- Full-time
- $75,000 / year
- New Delhi, Delhi, India
Job highlights
- Provide technical support to global customers.
- Troubleshoot network security software products.
- Manage knowledge base and improve support processes.
- Collaborate with global R&D and product teams.
- Requires 3+ years in software support.
About the role
Technical Support Engineer at AlgoSec
At AlgoSec, What you do matters! Over 2,200 of the world’s leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks. Join our global team, securing application connectivity, anywhere.
We are hiring a Technical Support Engineer for a leading support position based in India. This is a Direct Employment opportunity reporting to the Support Manager.
Responsibilities
- Supporting our global customers via email, phone, and webcasts.
- Guiding AlgoSec customers, partners, and Sales Engineers in product installation, operations, and troubleshooting.
- Maintaining and updating the AlgoSec knowledge base.
- Participating in the buildup of the support organization and introducing support methodologies and tools.
- Working in tight integration with the global support teams as well as with AlgoSec R&D, Delivery, and Product Management.
Requirements
- At least 3 years of previous experience in a similar position within a software company.
- Experience in Linux/UNIX environments.
- Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.).
- Experience in support of network security software products.
- Independent, resourceful, problem-solver, result-oriented, and a fast learner.
- Team player with a pleasant demeanor and a high level of integrity.
- Excellent written and verbal communication skills in English.
- Ability to operate well under pressure and multitask.
- Willingness to work at irregular hours to support our 24x7 global Support operation.
Advantages
- Experience in SRE/DevOps.
- Experience in Linux script languages (PERL, shell).
AlgoSec is an Equal Opportunity Employer (EEO), committed to creating a friendly, diverse, and inclusive company culture.
Key skills/competency
- Technical Support
- Linux/UNIX
- Firewall Administration
- Network Security
- Customer Support
- Troubleshooting
- Product Installation
- Knowledge Base Management
- SRE/DevOps
- Scripting (PERL, Shell)
Skills & topics
- Technical Support Engineer
- Network Security
- Firewall
- Linux
- Troubleshooting
- Customer Support
- Software Support
- Unix
- SRE
- DevOps
How to get hired
- Tailor your resume: Highlight experience in Linux, firewall administration, and network security software support. Quantify achievements in problem-solving and customer support.
- Craft a strong cover letter: Emphasize your result-oriented approach, team player attitude, and excellent English communication skills. Mention willingness to work irregular hours.
- Prepare for technical questions: Be ready to discuss your experience with specific firewalls (Checkpoint, Cisco, Juniper, Fortinet) and Linux/UNIX environments.
- Demonstrate problem-solving skills: Prepare examples of how you've independently resolved complex technical issues under pressure.
- Research AlgoSec's culture: Understand their commitment to securing critical workloads and their global customer base.
Technical preparation
Master Linux/UNIX commands and environments.,Practice firewall configurations (Checkpoint, Cisco, etc.).,Learn network security product troubleshooting.,Study scripting: PERL, shell for automation.
Behavioral questions
Describe a complex technical issue you solved.,How do you handle working under pressure?,Share an example of teamwork in a support role.,How do you prioritize tasks in a 24x7 environment?
Frequently asked questions
- What are the typical work hours for a Technical Support Engineer at AlgoSec in India?
- As a Technical Support Engineer at AlgoSec in India, you will be supporting a 24x7 global operation. This means the role requires a willingness to work at irregular hours to provide timely support to customers worldwide.
- What specific firewall experience is most valuable for the Technical Support Engineer role at AlgoSec?
- AlgoSec values experience in firewall administration and configuration for major vendors such as Checkpoint, Cisco, Juniper, and Fortinet. Demonstrating proficiency with these or similar network security platforms is highly beneficial for this Technical Support Engineer position.
- Does AlgoSec offer hybrid work options for their Technical Support Engineers in Gurgaon?
- Yes, the Technical Support Engineer position in Gurgaon, India, is listed as a Home office/Hybrid role, offering flexibility in how you work.
- What technical skills are essential for an AlgoSec Technical Support Engineer applicant?
- Essential technical skills include at least 3 years of experience in a similar software company role, strong experience with Linux/UNIX environments, and proficiency in network security software product support. Experience with firewalls like Checkpoint, Cisco, Juniper, or Fortinet is also crucial.
- How important is teamwork for an AlgoSec Technical Support Engineer?
- Teamwork is very important. The role requires working in tight integration with global support teams, R&D, Delivery, and Product Management. Being a team player with a pleasant demeanor and high integrity is a key requirement.
- What are the advantages of working as a Technical Support Engineer at AlgoSec?
- Advantages include working with a company trusted by over 2,200 leading organizations, securing critical workloads across diverse environments, and being part of a global team. Opportunities to contribute to building the support organization and introducing new methodologies are also present.
- Are there opportunities for career growth within AlgoSec's support organization?
- Yes, the role involves participating in the buildup of the support organization and introducing support methodologies and tools, suggesting opportunities for professional development and influence within the team.
- What is the significance of Linux scripting for this Technical Support Engineer role?