Technical Support Engineer, India
AlgoSec · New Delhi, Delhi, India
- On site
- Full-time
- $60,000 / year
- New Delhi, Delhi, India
Job highlights
- Support global customers via multiple channels.
- Guide users in product installation and troubleshooting.
- Maintain and update knowledge base.
- Collaborate with R&D and global teams.
- Requires 3+ years in software support.
About the role
Technical Support Engineer
At AlgoSec, What you do matters! Over 2,200 of the world’s leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks. Join our global team, securing application connectivity, anywhere.
About the Role
We are hiring a Technical Support Engineer for a leading support position based in India. Reporting to the Support Manager, this role is based in Gurgaon, India, and offers a hybrid work arrangement with direct employment.
Responsibilities
- Supporting our global customers via email, phone, and webcasts.
- Guiding AlgoSec customers, partners, and Sales Engineers in product installation, operations, and troubleshooting.
- Maintaining and updating the AlgoSec knowledge base.
- Participating in the buildup of the support organization.
- Introducing support methodologies and tools.
- Working in tight integration with global support teams, R&D, Delivery, and Product Management.
Requirements
- At least 3 years of previous experience in a similar position within a software company.
- Experience in Linux/UNIX environments.
- Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.).
- Experience in supporting network security software products.
- Independent, resourceful, problem-solver, and results-oriented.
- Fast learner, team player, pleasant, and with a high level of integrity.
- Excellent written and verbal communication skills in English.
- Ability to operate well under pressure and multi-task.
- Willingness to work irregular hours to support our 24x7 global customer base.
Advantages
- Experience in SRE/DevOps.
- Experience in Linux script languages (PERL, shell).
Equal Opportunity Employer
AlgoSec is an Equal Opportunity Employer (EEO), committed to creating a friendly, diverse, and inclusive company culture.
Key skills/competency
- Technical Support Engineer
- Linux
- UNIX
- Firewall Administration
- Network Security
- Software Support
- Customer Support
- Troubleshooting
- Knowledge Base Management
- R&D Collaboration
Skills & topics
- Technical Support Engineer
- Linux
- UNIX
- Firewall
- Network Security
- Software Support
- Customer Service
- Troubleshooting
- SRE
- DevOps
- PERL
- Shell Scripting
- India
- Gurgaon
How to get hired
- Tailor your resume: Highlight your 3+ years of software support, Linux/UNIX, and firewall experience.
- Showcase problem-solving: Emphasize your resourcefulness, results-orientation, and ability to work under pressure.
- Demonstrate communication skills: Provide examples of excellent written and verbal English communication.
- Prepare for irregular hours: Be ready to discuss your flexibility for 24x7 support operations.
- Mention advantages: If applicable, highlight SRE/DevOps or Linux scripting experience.
Technical preparation
Master Linux/UNIX command line and administration.,Deeply understand firewall concepts and configurations.,Practice troubleshooting network security software.,Familiarize with SRE/DevOps principles.
Behavioral questions
Describe a complex technical problem you solved.,How do you handle pressure and multiple tasks?,Give an example of teamwork in a support role.,How do you ensure customer satisfaction?
Frequently asked questions
- What are the primary responsibilities of a Technical Support Engineer at AlgoSec?
- As a Technical Support Engineer at AlgoSec, you will be responsible for supporting global customers through email, phone, and webcasts. This includes guiding them through product installation, operations, and troubleshooting, as well as maintaining the knowledge base and collaborating with R&D and product management teams.
- What technical skills are essential for the Technical Support Engineer role at AlgoSec?
- Essential technical skills include at least 3 years of experience in a similar software support role, proficiency in Linux/UNIX environments, and experience with firewall administration and configuration (e.g., Checkpoint, Cisco, Juniper, Fortinet). Experience supporting network security software products is also crucial.
- Does AlgoSec offer opportunities for professional growth in this Technical Support Engineer position?
- Yes, AlgoSec encourages growth by having you participate in the buildup of the support organization and introducing new support methodologies and tools. You'll also work closely with R&D, Delivery, and Product Management, providing exposure to various aspects of product development and customer success.
- What is the work arrangement for the Technical Support Engineer role in Gurgaon?
- The Technical Support Engineer position in Gurgaon, India, is a hybrid role, allowing for a combination of home office and on-site work. This provides flexibility while ensuring strong team collaboration.
- How does AlgoSec foster a positive company culture for its Technical Support Engineers?
- AlgoSec is committed to creating a friendly, diverse, and inclusive company culture. As an Equal Opportunity Employer (EEO), they value each employee and strive to make their work environment welcoming and supportive.
- What are the 'Advantages' listed for the Technical Support Engineer job at AlgoSec?
- The advantages for this role include experience in SRE/DevOps and proficiency in Linux script languages such as PERL and shell. These are beneficial but not strictly required for the position.
- Will I need to work non-standard hours as a Technical Support Engineer at AlgoSec?
- Yes, due to AlgoSec's 24x7 global support operations, the role requires a willingness to work at irregular hours to effectively support customers worldwide.