Account Manager
Alegria.group
Job Overview
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Job Description
About Alegria.group
Alegria.solutions, the B2B division of Alegria.group, is seeking an Account Manager to join a team of 15 experts passionate about AI and automation. We have already supported over 500 companies in their digital transformation (including L'Oréal, SNCF, Qonto, Blablacar…), deploying operational efficiency solutions based on generative AI and No-code technologies.
In a context of strong growth where demand for automation and AI is exploding, you will be a central technical pillar of our expansion. This position offers a real opportunity to work in a rapidly expanding sector (AI) within a fast-growing company (revenue x3 in 1 year), as part of a united and supportive team.
Main Missions
- 1. Client Account Management and Retention
- Take charge of clients after contract signing.
- Pilot client relationships: follow-up points, mission reviews.
- Ensure a high level of client satisfaction with delivered services.
- Identify weak signals and prevent churn risks.
- 2. Revenue Development (Upsell & Cross-sell)
- Identify and qualify additional sales opportunities within the client portfolio.
- Co-build commercial proposals with the Operations team.
- Negotiate and close additional sales.
- Be responsible for revenue growth and average client basket size.
- 3. Value Creation and Trust-Based Relationships
- Understand clients' business, organizational, and strategic challenges.
- Develop a long-term partnership relationship.
- Promote Alegria's expertise and offerings.
- Contribute to the production of client case studies and feedback.
- 4. Internal Coordination
- Ensure the proper execution of sold missions in close collaboration with the Operations team.
- Capitalize on client feedback to improve offers and processes.
- Ensure rigorous reporting in the CRM (opportunities, forecasts, client history).
Candidate Profile
Minimum 4 years of experience in Account Management, Customer Success with a commercial focus, or B2B account development. Significant experience with ETI / major accounts. Demonstrated history of revenue development on an existing portfolio.
Skills
- Strong B2B commercial culture, ETI/major accounts.
- Ability to manage high-level decision-maker client relationships.
- Excellent negotiation and closing skills.
- Strong interest in AI, No-code, and digital transformation topics.
- Ability to understand and promote highly technological offers, even without a technical profile.
- Comfort in innovative and rapidly evolving environments.
Soft Skills
- Relational intelligence and trust building.
- Business orientation and results culture.
- Strategic intelligence, consulting posture.
- Proactivity and ownership.
- Resilience and pressure management.
Key skills/competency
- Account Management
- Client Relationship Management
- Business Development
- Upsell & Cross-sell
- Negotiation
- AI Solutions
- No-code Technologies
- Digital Transformation
- CRM Management
- Strategic Partnerships
How to Get Hired at Alegria.group
- Research Alegria.group's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight B2B account growth, AI/No-code interest, and proven negotiation success specifically for Alegria.group.
- Showcase B2B success stories: Prepare compelling examples of upsell, cross-sell, and major account management achievements.
- Demonstrate tech acumen: Explain your strong interest in AI and No-code, even without a direct technical background.
- Network strategically: Connect with current Alegria.group employees on LinkedIn to gain insights and express genuine interest.
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