Account Manager

About Alegria.solutions

Alegria.solutions, the B2B division of Alegria.group, is seeking an Account Manager to join a team of 15 experts passionate about AI and automation. We have already supported over 500 companies in their digital transformation (including L'Oréal, SNCF, Qonto, Blablacar…), deploying operational efficiency solutions based on generative AI and No-code technologies. In a context of strong growth where demand for automation and AI is exploding, you will be a central technical pillar of our expansion. This position is a real opportunity to work in a rapidly expanding sector, AI, within a fast-growing company (revenue x3 in 1 year) and a united and benevolent team.

Main Missions

• Client Account Management and Loyalty:
  • Take charge of clients after contract signing.
  • Manage client relationships: follow-up meetings, mission reviews.
  • Ensure a high level of client satisfaction with delivered services.
  • Identify weak signals and prevent churn risks.
• Revenue Development (Upsell & Cross-sell):
  • Identify and qualify additional sales opportunities within the client portfolio.
  • Co-construct commercial proposals with the Operations team.
  • Negotiate and close additional sales.
  • Be responsible for revenue growth and increasing average client basket.
• Value Creation and Trust Relationship:
  • Understand clients' business, organizational, and strategic challenges.
  • Develop long-term partnership relationships.
  • Promote Alegria's expertise and offerings.
  • Contribute to the production of client case studies and feedback.
• Internal Coordination:
  • Ensure proper execution of sold missions in close collaboration with the Operations team.
  • Capitalize on client feedback to improve offers and processes.
  • Ensure rigorous reporting in the CRM (opportunities, forecasts, client history).

Profile

Minimum 4 years of experience in Account Management, Customer Success with a commercial focus, or B2B account development. Significant experience with mid-market (ETI) / large accounts. Demonstrated history of revenue development on an existing portfolio.

Skills

• Solid B2B commercial culture, especially with mid-market and large accounts.
• Ability to manage client relationships at a high decision-making level.
• Excellent negotiation and closing skills.
• Strong interest in AI, No-code, and digital transformation topics.
• Ability to understand and promote highly technological offerings, even without a technical profile.
• Comfortable in innovative and rapidly evolving environments.

Soft Skills

• Relational intelligence and trust-building.
• Business orientation and results culture.
• Strategic intelligence, consulting posture.
• Proactivity and ownership.
• Resilience and pressure management.

Key skills/competency

• Account Management
• Customer Success
• B2B Sales
• Upsell
• Cross-sell
• AI Technologies
• No-code Development
• Digital Transformation
• Client Relationship Management
• Negotiation Skills