Account Manager B2B

Account Manager B2B

Alegria.solutions, the B2B division of Alegria.group, is seeking an Account Manager to join a team of 15 experts passionate about AI and automation. We have already supported over 500 companies in their digital transformation (including L'Oréal, SNCF, Qonto, BlaBlaCar...), by deploying operational efficiency solutions based on generative AI and No-code technologies. In a context of strong growth where automation and AI demands are exploding, you will be a central technical pillar of our expansion. This position is a real opportunity to work in a booming sector, AI, in a fast-growing company (revenue x3 in 1 year) within a united and supportive team.

Main Missions

• Account and Customer Retention Management: Take over clients after contract signing. Lead the client relationship: follow-up points, mission reviews. Ensure a high level of client satisfaction with delivered services. Identify weak signals and prevent churn risks.
• Revenue Growth (Upsell & Cross-sell): Identify and qualify opportunities for additional sales within the client portfolio. Co-build commercial proposals with the Operations team. Negotiate and close additional sales. Be responsible for revenue growth and average order value per client.
• Value Creation and Trust Relationship: Understand clients' business, organizational, and strategic challenges. Develop long-term partnership relationships. Promote Alegria's expertise and offerings. Contribute to the production of client cases and feedback.
• Internal Coordination: Ensure the proper execution of sold missions in close collaboration with the Operations team. Capitalize on client feedback to improve offerings and processes. Ensure rigorous reporting in the CRM (opportunities, forecasts, client history).

Profile

• Minimum 4 years of experience in Account Management, Customer Success with a commercial focus, or B2B account development.
• Significant experience with Mid-market / Key Account clients.
• Demonstrated track record of revenue growth on an existing portfolio.

Skills

• Solid B2B and Mid-market/Key Account commercial culture.
• Ability to manage high-level decision-maker client relationships.
• Excellent negotiation and closing skills.
• Strong interest in AI, no-code, and digital transformation topics.
• Ability to understand and promote offers with a strong technological component, even without a technical background.
• Comfortable in innovative and rapidly evolving environments.

Soft Skills

• Interpersonal intelligence and trust-building.
• Business and results-oriented.
• Strategic intelligence, consulting posture.
• Proactivity and ownership.
• Resilience and pressure management.

Key Skills/Competency

• Account Management
• B2B Sales
• Customer Success
• Upselling
• Cross-selling
• AI Solutions
• No-code Technologies
• Digital Transformation
• Client Relationship Management
• Business Development