Practice Support Analyst - Application Support
@ Aledade, Inc.

Hybrid
$80,000
Hybrid
Full Time
Posted 4 days ago

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XXXXXXXX XXXXXXXXXXX XXXXXXXXX***** @aledade.com
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Job Details

Overview

The Practice Support Analyst - Application Support role at Aledade offers technical assistance to Aledade App users, both internal and external. This role involves frontline support via chat, ticket triage, and troubleshooting using predefined steps.

Primary Duties

  • Assist users via chat to resolve technical issues.
  • Triaging and following up on incomplete tickets.
  • Troubleshoot issues related to App Access, Practice Location, Providers, Users, Patient Merges, Telehealth, etc.
  • Execute project sub-tasks within the Practice Success workstream under supervision.

Minimum Qualifications

  • Two years of experience troubleshooting application issues in healthcare.
  • Basic competency with HL7 SIU/ADT, HIPAA X12 837, and CCDA.
  • Experience navigating AWS S3 folders.
  • Basic analytical thinking, problem solving and strong customer service skills.
  • Team player with the ability to accept and implement constructive feedback.
  • Associate Degree required.

Preferred Knowledge, Skills, And Abilities

  • Ability to read or run simple SQL statements.

Physical Requirements

Prolonged sitting, extensive use of computers and keyboards, with occasional walking and lifting.

About Aledade

Aledade, a public benefit corporation founded in 2014, is the largest network of independent primary care practices in the country. Their mission is to help practices thrive in value-based care by flipping the traditional fee-for-service model and ensuring that primary care physicians are rewarded for quality care. They boast a collaborative, inclusive, and remote-first culture.

Benefits

  • Flexible work schedules and remote work options.
  • Health, dental and vision insurance (up to 80% paid).
  • 21 days of PTO in the first year plus robust time-off plan.
  • Paid volunteer days and holidays.
  • Generous parental leave and sabbatical options.
  • Educational and clinical reimbursement programs.
  • 401(k) with up to 4% match and stock options.

Key skills/competency

  • Technical Support
  • Troubleshooting
  • Chat Support
  • Healthcare IT
  • HL7
  • AWS
  • SQL
  • Customer Service
  • Analytical Thinking
  • Teamwork
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How to Get Hired at Aledade, Inc.

🎯 Tips for Getting Hired

  • Customize your resume: Tailor your technical and healthcare experience.
  • Highlight troubleshooting skills: Showcase experience in support roles.
  • Research Aledade: Understand their mission and recent news.
  • Practice behavioral answers: Prepare examples of customer service challenges.

📝 Interview Preparation Advice

Technical Preparation

Review HL7 standards and protocols.
Practice AWS S3 folder navigation.
Brush up on SQL basics.
Revisit troubleshooting steps for healthcare apps.

Behavioral Questions

Describe a time you resolved a technical issue.
Explain handling challenging customer interactions.
Share teamwork experiences in support roles.
Discuss adapting to feedback quickly.

Frequently Asked Questions