Operations Coordinator

About ALDO Group

ALDO Group is a global company that has been creating and marketing fashion footwear and accessories for over 50 years. With nearly 1500 stores in over 100 countries, the organization stands out with two signature brands, ALDO and Boutique Spring, in addition to being the primary partner for Sperry in North America. The company is also a recognized wholesaler and supplier in the industry, specializing in the design, sourcing, and distribution of footwear, handbags, and accessories. Its diverse portfolio includes major brands such as ROXY, Brooks Brothers, Ted Baker, Hunter, and G.H.BASS. ALDO Group is based in Montreal, where its headquarters are located, and also has international offices in Europe and Asia. For more information, visit www.aldogroup.com.

Benefit from value recognition, flexible work options, on-site complementary benefits, generous discounts, and the pride of being part of a brand that puts people, the planet, and its partners at the heart of everything.

Overview

The Operations Coordinator is a key member of the demand management team and supports the accurate and timely execution of wholesale customer orders for the Aldo / APS brands. This role is essential to ensure on-time deliveries and order accuracy, while providing clear visibility of issues and delays to internal teams. We are looking for a meticulous, organized, and curious individual who enjoys working with data, thrives in a dynamic environment, and is passionate about service excellence.

Responsibilities

• Process and manage outgoing wholesale customer orders in SAP, from entry to delivery
• Maintain an accurate order book and ensure visibility using SAP, BI tools, and Excel reports
• Create and analyze Excel files using pivot tables, VLOOKUP/XLOOKUP, and data reconciliations
• Manage client-specific delivery operational procedures (SOP) and compliance requirements
• Monitor demand to support accurate production planning
• Collaborate with distribution, logistics, and account management teams to minimize delays and ensure order accuracy
• Provide first-class customer service by handling inquiries, issues, delays, and claims
• Identify sales opportunities through operational and product support
• Support team members through cross-training, documentation, and various related tasks

Requirements

• Positive and proactive attitude, with a strong sense of curiosity and adaptability
• Proficiency in French and English; the position involves international communications where English is the primary working language
• Excellent organizational skills and attention to detail
• Very good command of Microsoft Excel, including working with large datasets, formulas, pivot tables, lookup functions, and reports
• Comfortable with the Microsoft Office suite (Excel, Outlook, Word, PowerPoint)
• Excellent written and verbal communication skills, with a customer service-oriented approach
• Willingness to support the team beyond core responsibilities
• Experience in customer service in a wholesale or supply chain environment (asset)
• Experience with SAP or an ERP system (asset)

A caring work environment

We firmly believe that diversity of backgrounds, perspectives, and identities is an essential asset to ALDO Group. We encourage applications from all walks of life and are committed to providing a safe, respectful, and equitable work environment where everyone can reach their full potential and make their mark.

Note: The use of the masculine gender in this document is for the sole purpose of simplifying the text and applies without gender discrimination.

Key skills/competency

• Operations Coordinator
• SAP
• Microsoft Excel
• Pivot Tables
• VLOOKUP
• Wholesale
• Supply Chain
• Customer Service
• Data Analysis
• Demand Planning