Agentic Automation Operations Expert
ALDI International IT Services · Pécs, Baranya, Hungary
- On site
- Full-time
- €60,000 / year
- Pécs, Baranya, Hungary
Job highlights
- Operate and stabilize Agentic Automation solutions.
- Debug LLM applications and automation agents.
- Manage ITSM processes for automation platforms.
- Collaborate with development and business teams.
- Improve monitoring, logging, and alerting systems.
About the role
About the Role
ALDI International IT Services is seeking an Agentic Automation Operations Expert to ensure the stable and reliable operations of Agentic Automation solutions. This role involves monitoring performance, availability, and incident trends across platforms and GenAI components. You will operate automation solutions according to ITSM standards and agreed SLAs, including planning and coordinating changes, releases, and hotfixes. A key part of this role is debugging LLM-based applications and automation agents, analyzing failures, unexpected behaviors, hallucinations, and performance issues, and driving sustainable fixes with development teams.
Responsibilities
- Ensuring stable and reliable operations of Agentic Automation solutions.
- Operating automation solutions according to ITSM standards and agreed SLAs.
- Debugging LLM-based applications and automation agents.
- Ensuring agent reliability and quality by maintaining and improving monitoring, logging, alerting, guardrails, and runbooks.
- Collaborating closely with developer teams and business functions for deployments and optimizations.
- Documenting operational controls and providing transparency on incidents, problems, risks, and mitigation measures.
Required Knowledge and Skills
- Professional experience in IT operations, application management, or platform operations, ideally with a focus on automation, integration, or AI-enabled solutions.
- Solid understanding of ITSM processes (incident, problem, change, request fulfilment) and experience with common ITSM tools.
- Experience in operating or supporting automation/orchestration platforms (e.g., n8n, UiPath, SAP Joule) or other business-critical applications.
- Strong analytical and troubleshooting skills for complex workflows and data flows.
- Good communication and collaboration skills with business, development, and architecture teams.
Tech Stack
- n8n, UiPath, SAP Joule or comparable orchestration/automation platforms
- ServiceNow
- LLM/AI services and related observability tooling
- M365 (Microsoft 365) and common collaboration tools
- Evolving Agentic Automation landscape
Desirable Extras
- Experience with monitoring and observability for LLM or ML-based applications.
- Basic knowledge of automation development or scripting (e.g., Python, PowerShell).
- Experience with external development/service center setups.
- Familiarity with AI governance, compliance, or ethical AI guidelines.
What We Offer
- Opportunity for self-improvement in a growing organization.
- Secure, long-term job at a stable company.
- Above-average salary.
- Intensive, individual, and practical training.
- Varied and interesting responsibilities.
- Modern and comfortable working environment.
- Home office possibility.
Application Process
Please use our online application and attach your resume.
Key skills/competency
- Agentic Automation Operations Expert
- IT Operations
- Application Management
- Platform Operations
- ITSM Processes
- Automation Platforms
- LLM/AI Services
- Debugging
- Monitoring and Observability
- Troubleshooting
Skills & topics
- Agentic Automation
- Operations Expert
- IT Operations
- Application Management
- Platform Operations
- ITSM
- Automation
- AI
- LLM
- Debugging
- ServiceNow
- UiPath
- n8n
- SAP Joule
- Monitoring
- Observability
- Troubleshooting
- Release Management
- Incident Management
- Change Management
- Python
- PowerShell
How to get hired
- Tailor your resume: Highlight experience in IT operations, automation, and AI, using keywords like 'Agentic Automation', 'LLM', 'ITSM', and 'UiPath'.
- Showcase technical skills: Emphasize your experience with automation platforms (n8n, UiPath, SAP Joule) and ITSM tools like ServiceNow.
- Demonstrate problem-solving: Provide examples of debugging complex workflows and troubleshooting LLM-based applications in your application or interview.
- Highlight collaboration: Mention your experience working with diverse teams (development, business, architecture) to ensure smooth deployments and optimizations.
- Prepare for technical questions: Be ready to discuss your approach to monitoring, logging, alerting, and ensuring agent reliability.
Technical preparation
Master ITSM processes (incident, problem, change).,Gain experience with automation platforms (n8n, UiPath).,Familiarize with LLM/AI observability tools.,Practice debugging complex workflows and data.
Behavioral questions
Describe a critical operational issue you resolved.,How do you collaborate with development teams?,How do you prioritize tasks under pressure?,How do you ensure quality in your documentation?
Frequently asked questions
- What are the primary responsibilities of an Agentic Automation Operations Expert at ALDI International IT Services?
- The primary responsibilities include ensuring the stable operation of Agentic Automation solutions, debugging LLM-based applications, managing ITSM processes for automation platforms, collaborating with development teams, and enhancing monitoring and alerting systems.
- What technical skills are most important for this role at ALDI?
- Key technical skills include experience with automation/orchestration platforms like n8n, UiPath, or SAP Joule, proficiency in ITSM processes and tools like ServiceNow, and familiarity with LLM/AI services and observability tooling. Debugging complex workflows and data flows is also crucial.
- Does ALDI International IT Services offer opportunities for professional development for this role?
- Yes, ALDI offers possibilities for self-improvement in a constantly growing organization, along with intensive, individual, and practical training to support your development in the role.
- What is the work environment like for an Agentic Automation Operations Expert at ALDI?
- The role offers a modern and comfortable working environment, potentially including features like adjustable desks and chairs, and sports facilities. A home office possibility is also mentioned.
- How does ALDI International IT Services handle incident management for Agentic Automation solutions?
- The role operates automation solutions according to ITSM standards, which includes managing incidents, problems, and risks. This involves analyzing failures, debugging issues, and collaborating with development teams to implement sustainable fixes.
- What type of automation platforms are used at ALDI International IT Services?
- The job description specifically mentions n8n, UiPath, and SAP Joule, or comparable orchestration/automation platforms as part of the tech stack.
- Is experience with LLM or AI monitoring essential for the Agentic Automation Operations Expert role at ALDI?
- While professional experience with AI-enabled solutions is required, specific experience with monitoring and observability for LLM or ML-based applications is listed as a desirable extra, suggesting it's a plus but not strictly mandatory.
- What are the benefits of working as an Agentic Automation Operations Expert at ALDI International IT Services?