Service Operations Assistant
Albertsons Companies · Grand Prairie, TX
- On site
- Full-time
- $40,000 / year
- Grand Prairie, TX
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Job highlights
- Assist front-end operations and customer service efforts.
- Ensure efficient checkout performance and positive customer experiences.
- Support team leadership, training, and daily operations.
- Maintain store standards, cleanliness, and compliance.
- Requires retail experience and flexible availability.
About the role
Service Operations Assistant
The Service Operations Assistant supports front-end operations by helping lead customer service efforts, ensuring efficient checkout performance, and maintaining a clean, organized, and customer-friendly environment. This role partners with the Service Operations Manager to drive service standards, support team development, and ensure smooth daily execution.
Key Responsibilities
Customer Service & Experience
- Deliver fast, friendly, and accurate service at all times.
- Assist customers with inquiries, issues, and service recovery.
- Promote a positive checkout experience and resolve concerns professionally.
- Support initiatives that improve customer satisfaction and loyalty.
Front-End Operations
- Assist in overseeing checkstands, self-checkout, and service desk activity.
- Help manage customer flow and ensure proper staffing during peak times.
- Ensure compliance with cash handling, register accuracy, and POS procedures.
- Monitor front-end conditions to keep operations running efficiently.
Team Leadership & Support
- Provide direction, coaching, and daily support to front-end employees.
- Assist with training new hires and reinforcing service standards.
- Monitor productivity and help maintain accountability across the team.
- Promote a positive, team-oriented work environment.
Merchandising & Store Standards
- Maintain clean, organized, and fully stocked front-end and service areas.
- Support execution of impulse displays and promotional setups.
- Ensure signage and pricing are accurate and up to date.
- Maintain safety and cleanliness standards at all times.
Administrative & Compliance
- Assist with scheduling, timekeeping, and labor support.
- Support cash office functions such as pickups, loans, and audits as needed.
- Ensure adherence to company policies, safety procedures, and compliance standards.
Qualifications
- Previous retail or customer service experience preferred.
- Strong communication and interpersonal skills.
- Ability to multitask in a fast-paced environment.
- Basic computer and cash handling knowledge.
- Flexible schedule including evenings, weekends, and holidays.
Key skills/competency
- Customer Service
- Front-End Operations
- Team Leadership
- Retail Experience
- Cash Handling
- POS Systems
- Inventory Management
- Problem Solving
- Customer Relations
- Store Standards
Skills & topics
- Service Operations Assistant
- Retail
- Customer Service
- Front-End Operations
- Team Leadership
- Cash Handling
- POS Systems
- Inventory Management
- Albertsons
- Operations Management
How to get hired
- Tailor your resume: Highlight customer service, retail experience, and any leadership responsibilities.
- Showcase communication skills: Emphasize your ability to interact positively with customers and team members.
- Demonstrate operational knowledge: Mention experience with POS systems, cash handling, and store upkeep.
- Express flexibility: Clearly state your availability for evenings, weekends, and holidays.
- Prepare for behavioral questions: Be ready to discuss how you handle customer issues and teamwork.
Technical preparation
Familiarize yourself with POS systems and cash handling.,Review common retail operational procedures.,Practice multitasking and prioritizing tasks.,Understand basic merchandising and store standards.
Behavioral questions
How would you handle an upset customer?,Describe a time you worked in a team.,How do you prioritize tasks in a busy environment?,How do you ensure customer satisfaction?
Frequently asked questions
- What are the main responsibilities of a Service Operations Assistant at Albertsons Companies?
- The Service Operations Assistant at Albertsons Companies primarily supports front-end operations. This includes leading customer service efforts, ensuring efficient checkout performance, maintaining a clean store environment, and assisting the Service Operations Manager with team development and daily execution.
- What qualifications are preferred for the Service Operations Assistant role?
- Albertsons Companies prefers candidates with previous retail or customer service experience. Strong communication and interpersonal skills, the ability to multitask in a fast-paced environment, basic computer and cash handling knowledge, and a flexible schedule are also key qualifications.
- Does the Service Operations Assistant role involve any leadership or team support?
- Yes, the Service Operations Assistant provides direction, coaching, and daily support to front-end employees. This includes assisting with training new hires, reinforcing service standards, and promoting a positive, team-oriented work environment.
- What is the work environment like for a Service Operations Assistant at Albertsons?
- The work environment is a fast-paced retail store. It involves frequent standing, walking, and interaction with customers and team members. Occasional lifting and front-end support tasks are also part of the role.
- What kind of schedule flexibility is required for this position at Albertsons?
- A flexible schedule is required, including availability for evenings, weekends, and holidays. This ensures that operational needs are met during peak times and across all operating hours.
- How can I best prepare my resume for the Service Operations Assistant application at Albertsons?
- To prepare your resume for the Service Operations Assistant role at Albertsons, focus on highlighting any previous retail or customer service experience. Quantify achievements where possible, such as 'assisted X customers per shift' or 'reduced checkout times by Y%.' Emphasize skills like communication, problem-solving, and teamwork.
- What are common interview questions for a Service Operations Assistant at Albertsons?
- Common interview questions for the Service Operations Assistant role at Albertsons may include scenarios about handling difficult customers, managing multiple tasks, working as part of a team, and your understanding of retail operations and customer service standards.