Manager, Digital Product & Operations – Digital Experience
Alberta Blue Cross
Job Overview
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Job Description
Overview
Alberta Blue Cross® is an Alberta based organization dedicated to exceptional customer experience and community leadership. The Manager, Digital Product & Operations – Digital Experience leads the product management practice, ensuring clarity, consistency, and a strong focus on customer and business outcomes.
Working Environment
This role offers flexibility with a primarily remote setup, occasional office visits for planning sessions, team events, and collaboration.
Key Responsibilities
- People Leadership: Lead, coach, and develop Digital Product Managers and Owners.
- Product Management: Define product visions, roadmaps, and success metrics.
- Operations: Drive product intake, planning, and portfolio management.
- Strategy Support: Enable digital product strategy with insights and quality control.
Qualifications
- 8+ years in digital product management or related roles.
- 3+ years in leadership of product management teams.
- Experience in cross-functional environments, preferably in regulated industries.
- Proficiency with tools such as Jira, Mural, Figma, Monday.com, and Microsoft 365.
- Post-secondary degree or equivalent experience in business, technology, or related field.
What Alberta Blue Cross® Offers
A healthy work/life balance, career growth opportunities, mentorship across the organization, and a collaborative, innovative team environment.
Key skills/competency
- Digital Product Management
- Operations
- Leadership
- Agile
- Strategy
- Coaching
- Planning
- Cross-functional
- Communication
- Continuous Improvement
How to Get Hired at Alberta Blue Cross
- Research Alberta Blue Cross's culture: Review mission, values, and employee feedback.
- Customize your resume: Highlight digital product management experience.
- Prepare for agile queries: Demonstrate process and operations knowledge.
- Show leadership: Provide examples of coaching and team development.
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