Eligibility Services Administrator – Group Member Administration
Alberta Blue Cross · Alberta, Canada
- Hybrid
- Full-time
- CA$55,000 / year
- Alberta, Canada
Job highlights
- Administer employer group business enrolments.
- Ensure accurate member data and client records.
- Resolve inquiries and process enrolments efficiently.
- Communicate with clients and stakeholders effectively.
- Contribute to a positive team environment.
About the role
Eligibility Services Administrator – Group Member Administration
Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.
Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth.
OVERVIEW:
Alberta Blue Cross® has an immediate opening for an enthusiastic, team-oriented, results-driven Eligibility Services Administrator – Group Member Administration to join our team. With the support of the Team Manager, this position is responsible for the administration of new and existing employer group business. This involves accurate and efficient enrolment of members into benefit plans, maintaining up-to-date records for existing clients and the researching of accounts when resolving issues. An additional critical component of this role is corresponding with clients and initiating contact when required to effectively manage the business processes.
WHAT YOU WILL DO:
- Manage enrolments in accordance with established procedures and Group Member Administration standards with a very high degree of accuracy and efficiency.
- Continuously provides superior customer experience to both internal and external clients.
- Research and compile information from various sources to resolve inquiries and enrolment discrepancies, consulting with senior staff if assistance is required.
- Contact Plan Administrators to obtain necessary information for enrolment processing.
- Collaborate with and assumes responsibilities for other group administrator in their absence.
- Research and reconcile Group Statement of Accounts when called upon.
- Provide support to other departments including adding member data entry as needed with the goal of delivering exceptional client services.
- Identify enhancements to existing processes to meet the changing needs of our clients.
- Create a positive working environment within the team.
- Other tasks as assigned.
WHAT YOU WILL HAVE:
- Proven experience working with various internal and external stakeholders to achieve member data objectives with high level of accuracy.
- Able to multi-task under tight time frames and heavy workload.
- Demonstrated ability to work with minimal supervision and within a team environment in a work from home format.
- Demonstrated ability to deal with change and excel in high-stress situations.
- Continuously provides superior customer experience to both internal and external clients.
- Excellent relational skills coupled with strong skills in verbal and written communication.
- Demonstrated problem-solving and decision-making capabilities as well as strong organization skills.
- Proficiency within Microsoft Office (Excel, Word) is an asset.
- Experience or knowledge of the insurance industry an asset.
- Able to create a positive working environment within a team dynamic.
This position will remain open until a suitable candidate is selected.
Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our team members by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.
We offer the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, apply online at careers.ab.bluecross.ca
A criminal record check satisfactory to Alberta Blue Cross will be required as a condition of employment, following a conditional offer.
Key skills/competency
- Eligibility Services Administrator
- Group Member Administration
- Alberta Blue Cross
- Client Service
- Enrolment Processing
- Data Management
- Problem-Solving
- Team Collaboration
- Communication Skills
- Insurance Industry
Skills & topics
- Eligibility Services Administrator
- Group Member Administration
- Alberta Blue Cross
- Client Services
- Member Enrolment
- Data Management
- Customer Experience
- Insurance Administration
- Remote Work
- Administrative Support
How to get hired
- Tailor your resume: Highlight accuracy, efficiency, and client service skills for the Eligibility Services Administrator role.
- Showcase relevant experience: Emphasize stakeholder management, problem-solving, and experience in insurance or group administration.
- Demonstrate teamwork: Provide examples of collaboration, minimal supervision, and creating a positive team dynamic.
- Prepare for interview questions: Be ready to discuss your ability to multitask, handle stress, and deliver superior customer experiences.
- Apply online: Submit your application through the Alberta Blue Cross careers portal.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key responsibilities of an Eligibility Services Administrator at Alberta Blue Cross?
- The Eligibility Services Administrator at Alberta Blue Cross is responsible for managing the administration of new and existing employer group business. This includes accurate member enrolment into benefit plans, maintaining client records, researching and resolving account issues, and corresponding with clients. The role also involves supporting other departments and identifying process enhancements.
- What qualifications are essential for the Eligibility Services Administrator position?
- Essential qualifications for this role include proven experience working with various stakeholders for member data objectives, the ability to multitask under tight deadlines, work with minimal supervision in a team environment (potentially remote), and the ability to handle change and high-stress situations. Excellent communication, problem-solving, and organizational skills are also crucial. Proficiency in Microsoft Office is an asset, as is experience in the insurance industry.
- Is this Eligibility Services Administrator role remote?
- The job description mentions a 'work from home format' as a requirement for demonstrating the ability to work with minimal supervision and within a team environment. This suggests the role is remote, but it's always best to confirm the specific work arrangement details during the application or interview process.
- What kind of customer experience is expected for an Eligibility Services Administrator?
- The role requires continuously providing superior customer experience to both internal and external clients. This means being responsive, accurate, and helpful in all interactions related to member enrolment and account management.
- How can I make my application stand out for the Eligibility Services Administrator role at Alberta Blue Cross?
- To make your application stand out, focus on highlighting your accuracy in data management, your efficiency in processing enrolments, your strong client service skills, and your ability to collaborate effectively within a team, especially in a remote setting. Quantify your achievements where possible and tailor your resume to match the specific requirements listed in the job description.
- What is the importance of communication skills for this Eligibility Services Administrator job?
- Excellent verbal and written communication skills are critical for an Eligibility Services Administrator. You will be corresponding with clients, contacting Plan Administrators for information, and collaborating with internal teams, all of which require clear and effective communication to manage business processes successfully.
- Does Alberta Blue Cross require a criminal record check for the Eligibility Services Administrator position?
- Yes, a criminal record check satisfactory to Alberta Blue Cross will be required as a condition of employment following a conditional offer for the Eligibility Services Administrator position.