Analyst I – Clinical Drug Services

@ Alberta Blue Cross

Overview

Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. This temporary (18-month) opportunity within the Clinical Drug Services department offers a role that provides support to the department and delivers exceptional special authorization service to over 1.8 million members.

What You Will Do

In the role of Analyst I – Clinical Drug Services, you will:

• Research applicable patient coverage and index documents into an electronic system.
• Assess and make decisions on special authorization requests based on guidelines.
• Enter information into Alberta Blue Cross computer systems to enable claims adjudication.
• Prepare and proofread correspondence related to Special Authorization.
• Handle telephone inquiries from internal and external customers.
• Assist with additional duties and projects as required.

What You Will Have

The ideal candidate will have:

• Post secondary education in a health or related administrative program or relevant experience.
• Excellent written and verbal communication skills with strong organizational abilities.
• Computer proficiency, particularly with Microsoft Office (Word, Excel, and preferably Access and SharePoint/Teams).
• Strong analytical and decision making skills with keen attention to detail.
• A customer oriented mindset and ability to work independently within a team environment.
• Knowledge of drug names and preferably familiarity with medical terminology.

Key Skills/Competency

Special Authorization, Patient Coverage, Microsoft Office, Data Entry, Analytical, Communication, Organizational, Healthcare, Medical Terminology, Customer Service