Care Expert Belgium

@ Alan

Who We Are

At Alan, our vision is to make prevention the new norm of care for all. We aim to help people live in good health while transforming health benefits into valuable investments. With a vertically integrated health partner that unites insurance and smart healthcare delivery, we are creating a member-centric healthcare experience. Our team of 700+ across France, Spain, Belgium, and Canada drives this mission, partnering with 35K+ companies and serving over 950 members, achieving 680M+ in ARR.

Your Mission as a Care Expert Belgium

You will be on the frontline to handle member requests via chat, email, and phone, ensuring transparency, accuracy, and prompt solutions. Your role includes:

• Responding to member inquiries with empathy and clarity.
• Identifying areas for process improvement and suggesting solutions.
• Supporting projects to enhance tools and service quality.
• Growing your expertise in healthcare and insurance while mentoring new team members.

What We're Looking For

A strong candidate will have:

• 2+ years of experience in customer support, education, or communication roles.
• Bilingual English and Dutch skills.
• A passion for helping members and solving problems.
• Efficiency with technology and a knack for written communication.
• An empathetic mindset with entrepreneurial drive.
• Bonus: Familiarity with the Belgian healthcare system (training available if not).

Perks & Benefits

At Alan, we offer fair rewards with competitive equity packages, flexible work arrangements (including remote options), premium office equipment, flexible vacation policies, comprehensive healthcare insurance, transport benefits, extensive learning opportunities, and personalized growth coaching. Parental leave is also extended for all new parents.

Key skills/competency

• Customer support
• Empathy
• Communication
• Process improvement
• Healthcare
• Insurance
• Teamwork
• Problem-solving
• Technology
• Project support