Parts & Service Product Specialist

Parts & Service Product Specialist

Morbark LLC located in Winn, Michigan is seeking a Parts & Service Product Specialist for its Sanford, Florida store. This role supports Morbark Dealers and Customers with service and parts orders and issues.

Compensation & Benefits

• Health, Dental and Vision Insurance
• 401k Plan with company match
• Profit Sharing
• Paid Vacation and Sick time
• Paid Holidays
• Tuition reimbursement

Essential Functions

• Support Dealers/Customers in solving Parts and Service issues with Morbark equipment.
• Resolve equipment and order issues.
• Provide expertise on product features, benefits, and performance.
• Assist Customer Support Call Center efforts.
• Collaborate with sales team and distributors on special orders.
• Assist Warranty Department with service and parts information.
• Create and build Parts & Service training and manuals.
• Communicate delivery changes to dealers, customers, and stakeholders.
• Develop processes to impact department growth.

Knowledge, Skills and Abilities

• Expert knowledge of Morbark product line.
• Proficiency with Excel and Word; JDE preferred.
• Strong communication, negotiation, and organizational skills.
• Ability to manage conflict and work in a high-paced environment.
• Demonstrated leadership according to Alamo Group's Leadership Core Competencies:
• Leading Change
• Leading People/Teamwork
• Communication
• Business Acumen
• Results Driven
• Minimum five years sales administration or customer service experience.

Education and Experience

High school diploma required; associate or bachelor degree preferred or equivalent work experience.

Key skills/competency

• Parts
• Service
• Product
• Customer
• Sales
• Communication
• Leadership
• Excel
• JDE
• Training