Ed Tech Customer Support - Inside Sales
@ Al Fahad Enterprises

Mumbai, Maharashtra, India
₹300,000
On Site
Full Time
Posted 1 day ago

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XXXXXXXX XXXXXXXXXXXXX XXXXXXXX***** @alfahadenterprises.com
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Job Details

Role Description

This is a full-time on-site role located in Mumbai for an Ed Tech Customer Support - Inside Sales position. The role involves providing top-quality customer support, ensuring customer satisfaction, and offering technical support. The candidate will analyze customer issues, troubleshoot problems, and provide effective solutions while working closely with the sales team to facilitate sales processes and enhance customer experience.

Qualifications

Candidates should have 1-2 years of experience in customer support, or be a fresher with excellent communication skills. Experience in inside sales and the Ed Tech industry is an advantage.

Key Skills/Competency

  • Customer Support
  • Inside Sales
  • Technical Support
  • Troubleshooting
  • Customer Satisfaction
  • Communication
  • Analytical Skills
  • Problem Solving
  • Ed Tech Experience
  • On-Site Collaboration
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How to Get Hired at Al Fahad Enterprises

🎯 Tips for Getting Hired

  • Research Al Fahad Enterprises: Understand company values and recent projects.
  • Tailor your resume: Highlight customer support and inside sales experience.
  • Emphasize communication: Showcase excellent verbal and written skills.
  • Prepare for technical questions: Review troubleshooting scenarios and Ed Tech tools.

📝 Interview Preparation Advice

Technical Preparation

Review troubleshooting technical scenarios.
Refresh Ed Tech platform knowledge.
Practice customer support software usage.
Study analytical customer issue resolution.

Behavioral Questions

Describe teamwork in challenging scenarios.
Explain how you handle customer complaints.
Discuss managing unexpected issues effectively.
Share a time you solved a problem.

Frequently Asked Questions