Program Manager, Community Support
Akraya, Inc.
Job Overview
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Job Description
Program Manager, Community Support at Akraya, Inc.
In this vital role, you will spearhead the development and execution of cross-functional programs within our Community Support organization, focusing on achieving strategic objectives that enhance service delivery for our hosts and guests. Your responsibilities include aligning diverse teams, from Community Support to Engineering and Policy, ensuring seamless project execution from conception through to launch, in line with our vision of building a loyal travel community. This position requires a strategic thinker with a knack for detailed planning, capable of influencing at all levels and driving initiatives to successful outcomes.
Key Responsibilities
- Build and maintain a comprehensive understanding of the program within the broader company initiatives.
- Drive project vision and purpose, collaborating effectively with cross-functional teams.
- Manage cross-functional meetings, driving action plans and delivering results.
- Develop plans, monitor progress, and effectively communicate issues and recommendations.
- Evaluate and optimize governance structures, creating new ones as needed, and produce leadership-ready documents.
Must-Have Skills
- Experience in customer service across various platforms including contact center operations.
- Proven track record in managing and executing complex, cross-functional projects.
- Exceptional collaboration and influencing skills, comfortable working in a global environment.
Industry Experience Required
Experience in contact center or customer service environments, preferably with a technology use-case orientation.
About Akraya, Inc.
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!
As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!
Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
Key skills/competency
- Program Management
- Project Execution
- Strategic Planning
- Stakeholder Engagement
- Cross-functional Collaboration
- Customer Service Operations
- Service Delivery Enhancement
- Governance Optimization
- Influencing Skills
- Community Support Focus
How to Get Hired at Akraya, Inc.
- Research Akraya, Inc.'s culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to understand their commitment to excellence and thriving work environment.
- Tailor your resume: Highlight extensive experience in program management, cross-functional project execution, and customer service operations, specifically emphasizing impact on community support.
- Showcase quantifiable achievements: Provide specific examples of how you've successfully driven strategic initiatives, optimized governance structures, and improved service delivery outcomes in past roles.
- Prepare for collaborative interviews: Be ready to discuss scenarios demonstrating exceptional collaboration, influencing skills, and your ability to align diverse teams in a global environment for the Program Manager, Community Support role.
- Understand Akraya's staffing model: Familiarize yourself with Akraya, Inc.'s role as an IT staffing firm and be prepared to discuss working in a W2 contract capacity for this long-term engagement.
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