Content & Community Manager

About AKQA

At AKQA, we believe in the imaginative application of art and science to create beautiful ideas, products and services. With an entrepreneurial and collaborative approach, we design digital experiences that capture the imagination and deliver impressive results for our clients.

The Role of a Content & Community Manager

As a Content & Community Manager, you'll have a social-first mindset and a passion for bringing brands to life across digital platforms.

In this role, you’ll be the day-to-day driver of content and community across multiple clients, collaborating closely with creative, strategy and account teams. From content calendars and community responses to performance insights and AI-powered experimentation, you’ll play a critical role in shaping how our clients show up online. This hybrid role blends content strategy, community engagement and performance reporting, ensuring work is insight-led, on-brand and culturally relevant.

What You'll Do

• Lead monthly content planning across always-on and campaign activity
• Brief creatives on platform-native content, grounded in brand strategy and culture
• Partner with Senior Creative Maker to deliver social-first ideas end-to-end
• Manage publishing and community engagement in-brand
• Surface UGC, trends and audience insights to inform strategy
• Deliver clear, insight-led monthly and quarterly performance reporting
• Shape paid boosting recommendations across targeting, creative and budget
• Maintain workflow and planning tools (Excel, Google Slides, monday.com)
• Stay ahead of platform and algorithm shifts, sharing learnings internally
• Act as key content and community lead across WIPs, workshops and review

Qualities and Characteristics

• Strong instinct for platform-native storytelling and community dynamics
• Proven experience across multi-platform social and client portfolios
• Clear, confident communicator with sharp brand tone sensitivity
• Experienced briefing and collaborating with creatives
• Comfortable leveraging AI and editing tools (e.g. CapCut, Adobe Premiere)
• Highly organised, adaptable and solutions-focused
• Curious, culturally attuned and collaborative by nature

Working at AKQA

At AKQA, you’ll join a multidisciplinary team driven by curiosity, craft, and purpose. Our hybrid studio/work-from-home model supports collaboration, flexibility, and balance, helping our teams do their best work. We believe great work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach including required in-office days. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

AKQA is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Key skills/competency

• Content Strategy
• Community Management
• Social Media Marketing
• Performance Reporting
• Brand Strategy
• Creative Briefing
• UGC Analysis
• Trend Spotting
• AI Tools
• Digital Storytelling