Salesforce Business Analyst

About Akkodis

Akkodis is a global leader in engineering and IT, driving the digital transformation of clients through Consulting, Solutions, Talent, and Academy services. With 50,000 experts in 30 countries, we leverage technological expertise and sector knowledge to build a sustainable future, fostering a culture of inclusion and diversity. Akkodis France employs nearly 9,000 experts nationwide, united by strong values of honesty, respect, fairness, and inclusion. We are committed to enabling our employees to be themselves at work and to drive their development within Akkodis. Akkodis is a committed and inclusive employer, with all positions open to individuals with disabilities and diverse backgrounds. We believe in equal opportunity for all.

Job Overview

Akkodis France's Consulting & Solutions service line is expanding its Auvergne Rhône-Alpes teams and is seeking a full-time Salesforce Business Analyst (H/F) in Lyon. This role is for professionals passionate about driving business digital transformation through the Salesforce platform. You will analyze, design, and optimize business processes for high-impact projects within the IT sector.

Key Responsibilities

• Analyze business needs and formalize functional requirements for Salesforce.
• Collaborate with technical and business teams to ensure proposed solutions are relevant.
• Define and optimize user journeys, processes, and use cases, focusing on value creation.
• Participate in project management: planning, reporting, recommendation writing, and project plan development.
• Contribute to Salesforce solution configuration and setup according to best practices.
• Provide training, support, and functional assistance to end-users.
• Perform functional validation, develop and execute test cases, and manage project communication.
• Identify continuous improvement areas and propose Salesforce optimizations.

Work Environment

You will work in a dynamic environment within the Salesforce Practice, a long-standing Summit Partner. You'll interact with both technical and business stakeholders. Projects are managed using Agile methodologies with collaborative tools like Jira and Confluence. This role demands strong adaptability and a commitment to the continuous improvement of CRM solutions.

Candidate Profile

• Bachelor's degree (Bac+4/5) in business, engineering, or university, with a specialization in customer relations or data marketing.
• 3 to 5 years of experience in a similar role, preferably in the IT sector or on CRM projects.
• Proficiency in the Salesforce platform, particularly Sales Cloud.
• Solid skills in functional analysis, project management (Agile or Waterfall), documentation writing, and communication.
• Knowledge of Apex, Visualforce, or project management tools (Jira, Confluence) is a plus.
• Ability to work in multicultural teams, rigor, and initiative are expected.
• Professional English proficiency is mandatory.

Akkodis supports clients in globalizing their projects, thus fluency in English is required for all our employees.

Key skills/competency

Salesforce, Business Analysis, Functional Analysis, Project Management, Agile Methodologies, CRM, Sales Cloud, User Journeys, Process Optimization, Requirement Gathering