Business Analyst Salesforce H/F
Akkodis · Lyon, Auvergne-Rhône-Alpes, France
- On site
- Full-time
- €55,000 / year
- Lyon, Auvergne-Rhône-Alpes, France
Job highlights
- Analyze and optimize business processes using Salesforce.
- Collaborate with technical and business teams on projects.
- Manage project lifecycles and user support.
- Configure and improve Salesforce solutions.
- Requires 3-5 years of Salesforce experience.
About the role
About Akkodis
Akkodis is a global leader in engineering and IT, driving the digital transformation of clients through Consulting, Solutions, Talent, and Academy services. With 50,000 experts in 30 countries, we leverage technological expertise and sector knowledge to build a sustainable future, fostering a culture of inclusion and diversity. Akkodis France employs nearly 9,000 experts nationwide, united by strong values of honesty, respect, fairness, and inclusion. We are committed to enabling our employees to be themselves at work and to drive their development within Akkodis. Akkodis is a committed and inclusive employer, with all positions open to individuals with disabilities and diverse backgrounds. We believe in equal opportunity for all.Job Overview
Akkodis France's Consulting & Solutions service line is expanding its Auvergne Rhône-Alpes teams and is seeking a full-time Salesforce Business Analyst (H/F) in Lyon. This role is for professionals passionate about driving business digital transformation through the Salesforce platform. You will analyze, design, and optimize business processes for high-impact projects within the IT sector.Key Responsibilities
- Analyze business needs and formalize functional requirements for Salesforce.
- Collaborate with technical and business teams to ensure proposed solutions are relevant.
- Define and optimize user journeys, processes, and use cases, focusing on value creation.
- Participate in project management: planning, reporting, recommendation writing, and project plan development.
- Contribute to Salesforce solution configuration and setup according to best practices.
- Provide training, support, and functional assistance to end-users.
- Perform functional validation, develop and execute test cases, and manage project communication.
- Identify continuous improvement areas and propose Salesforce optimizations.
Work Environment
You will work in a dynamic environment within the Salesforce Practice, a long-standing Summit Partner. You'll interact with both technical and business stakeholders. Projects are managed using Agile methodologies with collaborative tools like Jira and Confluence. This role demands strong adaptability and a commitment to the continuous improvement of CRM solutions.Candidate Profile
- Bachelor's degree (Bac+4/5) in business, engineering, or university, with a specialization in customer relations or data marketing.
- 3 to 5 years of experience in a similar role, preferably in the IT sector or on CRM projects.
- Proficiency in the Salesforce platform, particularly Sales Cloud.
- Solid skills in functional analysis, project management (Agile or Waterfall), documentation writing, and communication.
- Knowledge of Apex, Visualforce, or project management tools (Jira, Confluence) is a plus.
- Ability to work in multicultural teams, rigor, and initiative are expected.
- Professional English proficiency is mandatory.
Key skills/competency
Salesforce, Business Analysis, Functional Analysis, Project Management, Agile Methodologies, CRM, Sales Cloud, User Journeys, Process Optimization, Requirement GatheringSkills & topics
- Salesforce Business Analyst
- Salesforce
- Business Analysis
- Functional Analysis
- Project Management
- Agile
- CRM
- Sales Cloud
- Requirement Gathering
- Process Optimization
- IT
- Consulting
- Lyon
- France
- Digital Transformation
How to get hired
- Tailor your resume: Highlight your Salesforce expertise, functional analysis skills, and project management experience, specifically mentioning Sales Cloud and Agile methodologies.
- Showcase your experience: Quantify your achievements in process optimization and user support, providing examples of how you've driven value with Salesforce solutions.
- Demonstrate technical skills: Emphasize your familiarity with Salesforce configuration, along with any experience with Apex, Visualforce, Jira, or Confluence.
- Prepare for interviews: Be ready to discuss your approach to analyzing business needs, collaborating with teams, and driving continuous improvement in CRM projects.
- Highlight English fluency: Ensure your resume and interview responses clearly communicate your professional English proficiency.
Technical preparation
Master Salesforce configuration and best practices.,Practice functional analysis and requirement gathering.,Familiarize yourself with Agile project management.,Review Apex, Visualforce, Jira, and Confluence.
Behavioral questions
How do you analyze complex business needs?,Describe a challenging project collaboration.,How do you handle user feedback and support?,How do you drive continuous process improvement?
Frequently asked questions
- What are the primary responsibilities of a Salesforce Business Analyst at Akkodis?
- As a Salesforce Business Analyst at Akkodis, your primary responsibilities will include analyzing business needs, formalizing functional requirements for Salesforce, defining and optimizing user journeys and processes, participating in project management, configuring Salesforce solutions, providing user training and support, and identifying areas for continuous improvement within the Salesforce platform.
- What level of Salesforce experience is required for this Business Analyst role?
- Akkodis is looking for a candidate with 3 to 5 years of experience in a similar role, with a strong focus on the Salesforce platform, particularly Sales Cloud. This experience should ideally be within the IT sector or on CRM projects.
- Does Akkodis require professional English proficiency for the Salesforce Business Analyst position?
- Yes, professional English proficiency is mandatory. Akkodis supports clients in globalizing their projects, so fluency in English is essential for all employees in this role.
- What are the preferred technical skills for the Salesforce Business Analyst role at Akkodis?
- While strong skills in functional analysis and project management are essential, knowledge of Apex, Visualforce, and project management tools like Jira and Confluence would be beneficial for this Salesforce Business Analyst position.
- What is the work arrangement for the Salesforce Business Analyst position in Lyon?
- This Salesforce Business Analyst position is based in Lyon and involves working within a dynamic team environment on client projects, utilizing Agile methodologies and collaborative tools. While not explicitly stated as remote or hybrid, the description implies a dynamic, team-oriented, and project-focused on-site or hybrid arrangement.
- What kind of projects can I expect to work on as a Salesforce Business Analyst at Akkodis?
- You will work on projects with high impact in the IT sector, focusing on the digital transformation of companies using the Salesforce platform. These projects are conducted in an Agile mode and involve collaborating with technical and business stakeholders.
- What educational background is preferred for this Salesforce Business Analyst role?
- Akkodis prefers candidates with a Bac+4/5 education (from business school, engineering school, or university) with a specialization in customer relations or data marketing for this Salesforce Business Analyst position.