Call Center Customer Service
Akkodis Group Nordics
Job Overview
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Job Description
About the Role
Akkodis is seeking a Call Center Customer Service for a Contract job with a client. The ideal candidate thrives in fast-paced, tech-savvy environments and communicates with clarity and empathy. They’ll proactively manage orders, resolve customer issues, and contribute insights to improve team processes.
This role offers a rate range of $16/hour to $20/hour, which may be negotiable based on experience, education, geographic location, and other factors.
Call Center Customer Service Job Responsibilities Include
- Responding to customer inquiries via phone, email, or chat in a timely and professional manner
- Resolving product or service issues with empathy, accuracy, and urgency
- Documenting customer interactions and updating account information in internal systems
- Following communication scripts and standard procedures while offering personalized solutions
- Collaborating with team members and other departments to ensure a seamless customer experience
Desired Qualifications
- High school diploma or equivalent; associate or bachelor’s degree preferred
- Minimum of 1 year experience in a customer service or call center environment
- Strong verbal and written communication skills in English
- Proven ability to handle high call volumes with professionalism and efficiency
- Excellent problem-solving skills and ability to think quickly under pressure
- Comfortable using CRM systems, call center software, and digital communication tools
- Typing speed of at least 40 WPM with strong attention to detail
- Ability to work flexible hours, including evenings and weekends if required
Benefits
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Key Skills/Competency
- Customer Service
- Call Center Operations
- Customer Inquiries
- Issue Resolution
- CRM Systems
- Digital Communication
- Typing Speed
- Problem-Solving
- Verbal Communication
- Written Communication
How to Get Hired at Akkodis Group Nordics
- Research Akkodis Group Nordics's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Customize your resume to highlight customer service achievements, call center experience, and proficiency with CRM systems relevant to Akkodis Group Nordics's needs.
- Prepare for behavioral questions: Practice answering questions about conflict resolution, handling difficult customers, and teamwork, showcasing your empathy and problem-solving skills.
- Showcase technical aptitude: Be ready to discuss your experience with call center software, typing speed, and ability to learn new digital tools quickly during your Akkodis Group Nordics interview.
- Network effectively: Connect with current and former Akkodis Group Nordics employees on LinkedIn to gain insights and potentially learn about internal opportunities.
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