Senior Cloud Support Engineer @ Akamai Technologies
placeHybrid
attach_money $150,000
businessHybrid
scheduleFull Time
Posted 1 day ago
Your Application Journey
Interview
Email Hiring Manager
******* @akamai.com
Recommended after applying
Job Details
About the Role: Senior Cloud Support Engineer
Are you passionate about Akamai Compute technologies and services? Join our Compute Product Support Group where we resolve complex Customer Support issues and improve troubleshooting methods.
Key Responsibilities
- Collaborate with Site Reliability, Product, and Training teams.
- Resolve customer issues via JIRA escalations and incident management.
- Provide Level 1 Support for critical production accounts.
- Mentor support team members and identify training opportunities.
- Utilize tools like MTR, tcpdump, nmap, Prometheus, and Grafana.
What You Will Bring
Minimum 5+ years in Cloud Hosting, strong technical troubleshooting skills, and effective collaboration. Expertise in Cloud services including Virtualization, DNS, Distributed Storage, APIs, Kubernetes, and Linux environment troubleshooting is essential.
Work Arrangement
FlexBase program offers 95% of employees the flexibility to work remotely, from the office, or a combination of both.
Key skills/competency
- Cloud Hosting
- Customer Support
- Incident Management
- Mentorship
- JIRA
- Linux
- Kubernetes
- Troubleshooting
- Networking Tools
- Remote Work
How to Get Hired at Akamai Technologies
🎯 Tips for Getting Hired
- Customize your resume: Highlight cloud and support experience.
- Research Akamai: Understand their technology and culture.
- Prepare examples: Detail incidents and resolutions in past roles.
- Practice technical questions: Focus on cloud services and troubleshooting.
- Follow up: Email your application to the hiring manager.
📝 Interview Preparation Advice
Technical Preparation
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Review cloud service fundamentals and virtualization.
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Practice troubleshooting Linux and Kubernetes issues.
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Familiarize with networking tools like tcpdump and nmap.
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Update skills on Prometheus and Grafana dashboards.
Behavioral Questions
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Describe past crisis resolution experiences.
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Explain team collaboration on challenging issues.
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Share mentorship success stories.
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Discuss customer support improvements implemented.
Frequently Asked Questions
What technical skills are essential for Senior Cloud Support Engineer at Akamai Technologies?
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What is the work arrangement for the Senior Cloud Support Engineer role at Akamai Technologies?
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