Senior Cloud Support Engineer
@ Akamai Technologies

Hybrid
$150,000
Hybrid
Full Time
Posted 22 days ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXXX******* @akamai.com
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Job Details

About the Role: Senior Cloud Support Engineer

Are you passionate about Akamai Compute technologies and services? Join our Compute Product Support Group where we resolve complex Customer Support issues and improve troubleshooting methods.

Key Responsibilities

  • Collaborate with Site Reliability, Product, and Training teams.
  • Resolve customer issues via JIRA escalations and incident management.
  • Provide Level 1 Support for critical production accounts.
  • Mentor support team members and identify training opportunities.
  • Utilize tools like MTR, tcpdump, nmap, Prometheus, and Grafana.

What You Will Bring

Minimum 5+ years in Cloud Hosting, strong technical troubleshooting skills, and effective collaboration. Expertise in Cloud services including Virtualization, DNS, Distributed Storage, APIs, Kubernetes, and Linux environment troubleshooting is essential.

Work Arrangement

FlexBase program offers 95% of employees the flexibility to work remotely, from the office, or a combination of both.

Key skills/competency

  • Cloud Hosting
  • Customer Support
  • Incident Management
  • Mentorship
  • JIRA
  • Linux
  • Kubernetes
  • Troubleshooting
  • Networking Tools
  • Remote Work
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How to Get Hired at Akamai Technologies

🎯 Tips for Getting Hired

  • Customize your resume: Highlight cloud and support experience.
  • Research Akamai: Understand their technology and culture.
  • Prepare examples: Detail incidents and resolutions in past roles.
  • Practice technical questions: Focus on cloud services and troubleshooting.
  • Follow up: Email your application to the hiring manager.

📝 Interview Preparation Advice

Technical Preparation

Review cloud service fundamentals and virtualization.
Practice troubleshooting Linux and Kubernetes issues.
Familiarize with networking tools like tcpdump and nmap.
Update skills on Prometheus and Grafana dashboards.

Behavioral Questions

Describe past crisis resolution experiences.
Explain team collaboration on challenging issues.
Share mentorship success stories.
Discuss customer support improvements implemented.

Frequently Asked Questions