Associate Product Operations Analyst
Akamai Technologies · Bengaluru, Karnataka, India
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- Hybrid
- Full-time
- $85,000 / year
- Bengaluru, Karnataka, India
Job highlights
- Manage product lifecycle and data for Akamai.
- Analyze product catalog data for issues.
- Support customers and partners with inquiries.
- Coordinate product trials and de-provisioning.
- Collaborate with technical and sales teams.
About the role
About the Role
Are you a fast learner fascinated by technology? Do you enjoy collaborating across teams to achieve operational excellence? Join our Product Operations Team!
The Product Operations Team manages the entire product lifecycle. We collaborate with various teams to maintain product data and pricing in Akamai's catalogs, oversee trials via Akamai's Marketplace, and optimize network resources for departing users. Our team is dedicated to operational excellence in a dynamic environment.
What You'll Do
In this role, you will partner with technical teams across Akamai, coordinating business needs. You will collaborate with internal stakeholders to manage the operational delivery of Akamai's products, pricing, and de-provisioning functions. You will coordinate all aspects of the product life-cycle and lead the delivery of key cross-organizational strategic programs.
Responsibilities
- Analyze data from Akamai Product Catalog and related systems to identify issues or gaps.
- Update and maintain the Product Catalog and Product Pricing, along with their related systems, per the set cadence.
- Address field, customer, and partner inquiries, providing initial resolutions and escalating complex issues to engineering for advanced support.
- Work with the Marketplace and Akamai Sales teams to coordinate trial requests.
- Ensure prompt and secure de-provisioning of churned customer accounts while maintaining accuracy and meeting established objectives effectively.
- Build and maintain relationships with stakeholders across the organization.
- Own communication, being EXTREMELY proactive and responsive.
Qualifications
- Bachelor's in Engineering (E&CE/ CS/IS/IT) OR BCA/MCA AND MBA with 1 year of experience.
- Experience in support, business analyst, data analytics, or analysis-focused roles.
- Excellent verbal and written communication skills.
- Good interpersonal, organizational, problem-solving, and analytical skills.
- Proficient in advanced Excel (pivot tables, formulas, macros).
Work Arrangement
FlexBase, Akamai's Global Flexible Working Program, is based on principles that help us create the best workplace. Recognizing the importance of flexible working for our colleagues and prospective employees, FlexBase offers 95% of employees the choice to work from home, the office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, allowing us to find incredible talent virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.
About Akamai
Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences, helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge, we make it easy for customers to develop and run applications, while keeping experiences closer to users and threats farther away.
Join Us
Are you seeking an opportunity to make a real difference in a company with global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!
Key Skills/Competency
- Product Operations
- Data Analysis
- Excel Proficiency
- Stakeholder Management
- Product Lifecycle Management
- Customer Support
- Business Analysis
- Cross-functional Collaboration
- Problem-Solving
- Communication
Skills & topics
- Product Operations
- Analyst
- Data Analysis
- Product Catalog
- Akamai
- Operational Excellence
- Customer Support
- Business Analysis
- Excel
- Technology
How to get hired
- Tailor your resume: Highlight data analysis, Excel skills, and cross-functional collaboration relevant to the Associate Product Operations Analyst role.
- Showcase relevant experience: Emphasize your background in support, business analysis, or data analytics roles.
- Demonstrate technical proficiency: Mention your advanced Excel skills (pivot tables, macros) and any relevant system experience.
- Prepare for behavioral questions: Be ready to discuss your proactive communication and problem-solving abilities.
- Understand Akamai's culture: Research their mission to 'power and protect life online' and their values of curiosity, innovation, and collaboration.
Technical preparation
Behavioral questions
Frequently asked questions
- What educational background is preferred for the Associate Product Operations Analyst role at Akamai?
- Akamai prefers candidates with a Bachelor's degree in Engineering (E&CE/ CS/IS/IT) or a BCA/MCA along with an MBA for the Associate Product Operations Analyst position. Relevant experience is also highly valued.
- What kind of experience is Akamai looking for in an Associate Product Operations Analyst?
- Akamai seeks candidates with at least 1 year of experience in support, business analyst, data analytics, or analysis-focused roles for the Associate Product Operations Analyst position.
- How does Akamai's 'FlexBase' program impact the work arrangement for an Associate Product Operations Analyst?
- Akamai's FlexBase program offers significant workplace flexibility, allowing 95% of employees to choose between working from home, the office, or a hybrid model within the country advertised for the Associate Product Operations Analyst role.
- What are the key technical skills required for the Associate Product Operations Analyst position?
- Proficiency in advanced Excel, including pivot tables, formulas, and macros, is a key technical skill required for the Associate Product Operations Analyst role. Data analysis and system maintenance are also crucial.
- How important is communication for the Associate Product Operations Analyst role at Akamai?
- Communication is extremely important. The role requires candidates to be exceptionally proactive and responsive in their communication with internal stakeholders and external partners.
- What is the typical career progression for an Associate Product Operations Analyst at Akamai?
- While not explicitly stated, an Associate Product Operations Analyst at Akamai can typically progress into more senior analyst roles, operations management, or specialized product management positions, leveraging their experience in product lifecycle and operational excellence.
- Does Akamai offer opportunities for professional growth in this Associate Product Operations Analyst role?
- Yes, Akamai emphasizes providing opportunities to grow, flourish, and achieve great things. The Associate Product Operations Analyst role is a stepping stone to developing skills in a dynamic tech environment.