Associate Product Operations Analyst

About the Role

Are you a fast learner fascinated by technology? Do you enjoy collaborating across teams to achieve operational excellence? Join our Product Operations Team!

The Product Operations Team manages the entire product lifecycle. We collaborate with various teams to maintain product data and pricing in Akamai's catalogs, oversee trials via Akamai's Marketplace, and optimize network resources for departing users. Our team is dedicated to operational excellence in a dynamic environment.

What You'll Do

In this role, you will partner with technical teams across Akamai, coordinating business needs. You will collaborate with internal stakeholders to manage the operational delivery of Akamai's products, pricing, and de-provisioning functions. You will coordinate all aspects of the product life-cycle and lead the delivery of key cross-organizational strategic programs.

Responsibilities

• Analyze data from Akamai Product Catalog and related systems to identify issues or gaps.
• Update and maintain the Product Catalog and Product Pricing, along with their related systems, per the set cadence.
• Address field, customer, and partner inquiries, providing initial resolutions and escalating complex issues to engineering for advanced support.
• Work with the Marketplace and Akamai Sales teams to coordinate trial requests.
• Ensure prompt and secure de-provisioning of churned customer accounts while maintaining accuracy and meeting established objectives effectively.
• Build and maintain relationships with stakeholders across the organization.
• Own communication, being EXTREMELY proactive and responsive.

Qualifications

• Bachelor's in Engineering (E&CE/ CS/IS/IT) OR BCA/MCA AND MBA with 1 year of experience.
• Experience in support, business analyst, data analytics, or analysis-focused roles.
• Excellent verbal and written communication skills.
• Good interpersonal, organizational, problem-solving, and analytical skills.
• Proficient in advanced Excel (pivot tables, formulas, macros).

Work Arrangement

FlexBase, Akamai's Global Flexible Working Program, is based on principles that help us create the best workplace. Recognizing the importance of flexible working for our colleagues and prospective employees, FlexBase offers 95% of employees the choice to work from home, the office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, allowing us to find incredible talent virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

About Akamai

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences, helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge, we make it easy for customers to develop and run applications, while keeping experiences closer to users and threats farther away.

Join Us

Are you seeking an opportunity to make a real difference in a company with global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

Key Skills/Competency

• Product Operations
• Data Analysis
• Excel Proficiency
• Stakeholder Management
• Product Lifecycle Management
• Customer Support
• Business Analysis
• Cross-functional Collaboration
• Problem-Solving
• Communication