Engineering Manager, Onboarding Team

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

Attributes We Value

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

About the Team

The Onboarding team plays a pivotal role in Airwallex's mission by facilitating the rapid integration of businesses into our platform. As a data-driven team, we utilize extensive analytics to refine our processes and ensure the efficiency and effectiveness of our operations. Our primary mission involves building the orchestration for Know Your Customer (KYC), Request for Information (RFI), and risk-based operations to maintain the highest standards of compliance as we handle sensitive financial data. We empower business customers through robust, secure, and intuitive user and account management solutions.

This team is instrumental in our regional expansion, helping to onboard a growing number of customers into new and existing markets. By supporting global expansion, we are also tasked with increasing the coverage of our product offerings, ensuring that businesses worldwide can benefit from our innovative financial solutions. Through our efforts, we aim to streamline the onboarding process, reduce barriers to entry, and build a scalable, automated environment that empowers businesses to thrive in the digital economy.

About the Role

Talent Strategy & People Growth

• Lead the talent strategy for your organization. Recruit, onboard, and develop top-tier engineers and managers, building a diverse team and robust succession plans for sustained velocity.

• Build and scale a high-performing engineering organization (including managers and senior ICs): set goals, establish career paths, run performance and compensation processes, and cultivate a culture of ownership, inclusion, and excellence.

• Set goals and development targets for the engineers within the team and support the team with feedback and development plans as they progress.

• Manage, coach, and grow a team of engineers through regular feedback, performance management, and career development.

• Support hiring and onboarding to scale the team sustainably.

Strategic Alignment & Stakeholder Management

• Lead cross-functional execution with stakeholders across Compliance/Legal, Risk, Operations, Support, and other engineering teams.

• Effectively communicate progress, insights, and the business impact of initiatives to executive leadership and other stakeholders across the company.

• Assure the collaboration between your team and other teams including local/global engineering teams, infrastructure teams, and product manager teams.

• Provide strategic leadership for a mission-critical platform, aligning technical direction and capacity planning with business goals and regulatory requirements.

Minimum Qualifications

• 10+ years of software engineering experience with at least 3+ years in a leadership role managing high-performing teams (small to mid-sized).

• Proven ability to recruit, onboard, and develop top-tier engineers, including building succession plans and career ladders.

• Experience running performance and compensation processes and fostering an inclusive, high-accountability engineering culture.

• Ability to navigate ambiguity, make technical tradeoffs, and align engineering efforts with business objectives and success metrics.

• Excellent skills in translating technical concepts for stakeholders across Legal, Risk, Compliance, and Executive leadership.

• Track record of building API- and integration-heavy systems in production environments.

Preferred Qualifications / What Will Set You Apart

• Working knowledge of regulatory and security standards within the fintech space.

• Experience leading teams in the adoption of AI-driven productivity tools or overseeing the integration of AI solutions into core business workflows.

• Track record of building new products or teams from scratch and scaling them as adoption grows.

• You coach and multiply leaders, not just output; you attract and retain top talent.

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.