Technical Account Manager

About Airtable

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. At Airtable, we are passionate about our platform’s ability to democratize software creation and empower anyone to “create anything.”

The Opportunity: Technical Account Manager

As a Technical Account Manager (TAM) at Airtable, you will leverage your technical and product expertise to help our most strategic customers maximize their value from Airtable. You’ll work cross-functionally with Customer Success, Sales, and Services teams to guide implementation, solution design, and long-term adoption — all while influencing how we scale our Premium Support model. You’ll also partner closely with Product and Engineering to bring customer feedback into our roadmap and deepen the impact of Airtable at scale. This is a unique opportunity to join a growing TAM team during a period of fast customer growth, high-value onboarding, and rapid solution expansion.

What You'll Do

• Serve as a dedicated technical advisor to a portfolio of strategic customers, supporting their Airtable implementations across a wide range of use cases and maturity levels.
• Build deep understanding of customer workflows and connected systems to design tailored Airtable solutions that scale with their teams.
• Lead implementation reviews, base audits, and adoption planning conversations, offering proactive guidance on schema design, automations, and platform best practices.
• Deliver ongoing technical support for critical customer moments — from initial onboarding through to product launches and escalation resolution.
• Collaborate with Product, Engineering, and Support to surface customer trends, unblock technical challenges, and influence internal priorities.
• Help your customers harness the full power of Airtable as an AI-native platform by leveraging Airtable AI — including Omni and Field Agents — to streamline workflows, drive efficiency, and unlock new solution possibilities.
• Contribute to internal playbooks and processes that enable us to scale a high-impact Premium Support experience as our customer base grows.
• Participate in onboarding and enablement for newly signed Premium Support customers, delivering a strong first experience and clear roadmap for technical success.

Who You Are

• You have 3 to 6 years of experience in a technical account management, technical consulting, or pre-sales solution architecture role at a SaaS company. Ideally, you’ve supported enterprise customers using configurable, data-driven platforms.
• You bring strong systems thinking and are comfortable designing structured solutions that span people, data, and workflows. You know how to break down real-world business problems and translate them into scalable, connected solutions.
• You have a solid grasp of data modeling, solution design, and cross-platform architecture. You can confidently assess how systems interact through integrations, automations, and custom interfaces.
• You’re confident working with APIs, webhooks, automations, and basic scripting to connect platforms and optimize workflows.
• You have experience helping customers embed AI-driven workflows into their business processes, whether for automation, summarization, data classification, or decision support.
• You collaborate effectively with Sales, Success, Product, and Engineering to shape solutions and close feedback loops.
• You have strong communication skills and can guide discussions with both technical builders and executive sponsors.
• You bring a consultative, proactive mindset and know how to balance strategic guidance with hands-on problem-solving.
• Bonus: You have hands-on experience building in Airtable or supporting teams who rely on Airtable to run critical workflows.

Key skills/competency

• Technical Account Management
• SaaS Platforms
• Customer Success
• Solution Architecture
• Data Modeling
• API Integration
• Workflow Automation
• AI-driven Workflows
• Cross-functional Collaboration
• Consultative Sales