Technical Account Manager East Coast
@ Airtable

Hybrid
$170,000
Hybrid
Full Time
Posted 1 day ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXXXXXX******* @airtable.com
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Job Details

About Airtable

Airtable is the no-code app platform empowering people to accelerate critical business processes. Over 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.

Role Overview

The Technical Account Manager East Coast will act as a trusted technical advisor for our Premium Support customers. In this post-sales role, you will guide solution design, provide ongoing technical expertise, and ensure that customers maximize the value of Airtable across their workflows.

What You Will Do

  • Manage 4-5 Premium Support accounts as the primary technical advisor.
  • Conduct health checks and technical reviews for optimal platform usage.
  • Lead and resolve technical escalations ensuring customer satisfaction.
  • Guide customers on new product features including AI and advanced automations.
  • Channel technical feedback to Product and Engineering teams.
  • Build Premium Support playbooks and best practices for scalable success.
  • Drive adoption of AI features and measure impact on customer workflows.
  • Monitor and report on customer retention, CSAT scores, and escalation resolution.

Who You Are

  • 3-6 years experience in technical account management or similar roles.
  • Experience with enterprise customers and data-driven platforms.
  • Hands-on Airtable building experience with advanced automations.
  • Strong skills in data modeling, solution design, and systems thinking.
  • Familiarity with APIs, webhooks, and basic scripting.
  • Excellent communication abilities with both technical and executive audiences.
  • Consultative, problem-solving approach and passion for customer success.
  • Experience with guiding and implementing AI workflows.
  • Ability to architect robust solutions that drive business outcomes.

Key skills/competency

Airtable, SaaS, technical account management, AI, automation, API, solution design, data modeling, enterprise, customer success

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How to Get Hired at Airtable

🎯 Tips for Getting Hired

  • Research Airtable's culture: Understand their mission, values, and recent news.
  • Customize your resume: Highlight SaaS and technical account experience.
  • Prepare technical examples: Demonstrate solution design and automation skills.
  • Practice interview scenarios: Focus on customer success and technical problem-solving.

📝 Interview Preparation Advice

Technical Preparation

Review API integration techniques.
Practice data modeling exercises.
Study Airtable use-case scenarios.
Learn basics of automation scripting.

Behavioral Questions

Describe a challenging account management experience.
Explain your approach to customer concerns.
Discuss teamwork in high-pressure situations.
Share a success story from past adversity.

Frequently Asked Questions