Growth - Retailers
Airgoods · New York, NY
- On site
- Full-time
- $150,000 / year
- New York, NY
Job highlights
- Drive GMV growth with top retailers.
- Manage retailer relationships and product adoption.
- Utilize AI for operational efficiency.
- Define and execute growth strategies.
- Build a new function in a startup.
About the role
About Airgoods
Airgoods is building the future of food and beverage distribution. We help thousands of independent grocers and specialty food stores discover, order and sell gourmet and emerging brands. Founded in January 2023, we have raised $7M from top investors like Y Combinator and Initialized Capital. We are a fully in-person company, with an office near Madison Square Park in New York City.
Who You’ll Work With
You’ll work closely with co-founders Elian (COO) and Aaron (CEO), and CTO Paolo. You'll also collaborate with growth & ops teammates Andrés, Pradnaya, and Tomas, and our engineering team Emilio, Steven, Evan, and Jake.
About The Role
Retailer Growth at Airgoods is responsible for driving GMV growth with our most important retailers. As the first hire on our Retailer Growth team, you will build a new function that we plan to grow aggressively over the next 6-12 months. You’ll work extremely closely day-to-day with Elian (Co-Founder and COO). This role is essential to growing the demand side of our marketplace by owning relationships with buyers, driving product adoption, and ensuring retailers have a world-class user experience. You’ll define and execute the playbook for driving retailer growth, blending real human relationships with self-improving AI agents.
In This Role, You Will
- Own a portfolio of top retailers, including multi-location accounts, with clear GMV and growth targets.
- Drive repeat ordering and increased spend through proactive outreach, recommendations, and strategic account planning.
- Build strong, authentic relationships with buyers via email, text, and calls, becoming a trusted partner.
- Use AI to eliminate operational work: order follow-ups, delivery communication, invoicing, and performance tracking.
- Surface insights from retailer conversations to inform product, engineering, growth initiatives, and company strategy.
What Success Looks Like
- Increasing spend across your portfolio (your primary KPI).
- Your accounts consistently adopt key product features.
- You maintain high-quality, consistent communication with retailers.
- You have a deep understanding of your retailers' businesses, purchasing behavior, and workflows.
- You use AI agents to eliminate manual operations, unlocking speed and insights.
Who You Are
- You enjoy building authentic relationships and care about helping customers' businesses succeed.
- You're curious about innovation in the physical world, blending AI tools with physical products, spaces, and operators.
- You want to build and define a new function, not just execute within an existing playbook.
- You get excited about specialty food and beverage.
What You Bring
Must haves:
- Strong work ethic – we move fast and work hard, pushing late nights or weekends when needed to hit ambitious goals. We care deeply about what we're building and support each other through the pace.
- Bias for action - you move quickly, experiment thoughtfully, and make decisions with impact in mind.
- Ownership mentality – you take full ownership of results and hold a high bar for quality in everything you do.
- Team player - you play for the front of the jersey.
Bonus Points:
- Experience in account management, customer success, sales, or a similar client-facing role.
- You've sold to grocery or other retail businesses.
- You've worked at a startup or marketplace.
What We Offer
- $90k - $150k salary
- 0.01% - 0.2% equity in Airgoods
- Medical, dental, and vision insurance
- Unlimited PTO + two team offsites per year
- Expensed dinner in the office Monday - Thursday
- $400 / month wellness stipend
- Commuter benefits
- A tight-knit, ambitious team building a generational company together
Don’t see a perfect fit? Reach out anyway – exceptional talent always has a home at Airgoods.
Key skills/competency
- Retailer Growth
- Account Management
- Customer Success
- Sales
- Business Development
- Relationship Building
- AI Tools
- Marketplace Growth
- Startup Environment
- Gourmet Food & Beverage
Skills & topics
- Retailer Growth
- Account Management
- Customer Success
- Sales
- Business Development
- Relationship Building
- AI Tools
- Marketplace Growth
- Startup
- Food Distribution
How to get hired
- Tailor your resume: Highlight experience in account management, sales, or customer success, emphasizing growth metrics and client relationships relevant to the Retailer Growth Manager role at Airgoods.
- Craft a compelling cover letter: Express your passion for the food and beverage industry and your enthusiasm for building a new function, showcasing your understanding of Airgoods' mission and blend of human connection with AI.
- Prepare for behavioral questions: Be ready to discuss examples of building authentic relationships, taking ownership, and driving results, especially in a fast-paced startup environment.
- Research Airgoods: Understand their business model, investor base, and company culture. Be prepared to articulate how your skills align with their focus on innovation in physical retail and AI integration.
Technical preparation
Familiarize yourself with B2B marketplace dynamics.,Understand AI's role in operational efficiency.,Study growth metrics and account planning.,Learn about specialty food and beverage trends.
Behavioral questions
Describe building a strong client relationship.,How do you handle ambitious growth targets?,Share an example of taking ownership.,How do you blend human touch with technology?
Frequently asked questions
- What is the primary focus of the Retailer Growth Manager role at Airgoods?
- The primary focus of the Retailer Growth Manager at Airgoods is to drive Gross Merchandise Volume (GMV) growth with their most important retailers. This involves owning relationships, driving product adoption, and ensuring a world-class user experience for grocery and specialty food stores.
- What kind of experience is Airgoods looking for in a Retailer Growth Manager?
- Airgoods is looking for individuals with a strong work ethic, a bias for action, and an ownership mentality. Experience in account management, customer success, or sales is highly valued. Bonus points are given for experience selling to grocery businesses or working in a startup/marketplace environment. A passion for specialty food and beverage is also a plus.
- How does Airgoods leverage AI in the Retailer Growth role?
- Airgoods utilizes AI agents to eliminate manual operational tasks such as order follow-ups, delivery communication, invoicing, and performance tracking. This allows the Retailer Growth Manager to focus more on building human connections and strategic account planning.
- What are the key performance indicators (KPIs) for the Retailer Growth Manager at Airgoods?
- The primary KPI for the Retailer Growth Manager is increasing spend across their portfolio of retailers. Other indicators of success include consistent adoption of key product features by accounts, maintaining high-quality communication, and demonstrating a deep understanding of retailer businesses.
- What is the work environment like at Airgoods for this role?
- Airgoods is a fully in-person company with an office near Madison Square Park in New York City. The team emphasizes a strong work ethic, moving fast, and supporting each other through ambitious goals. They foster a tight-knit, ambitious team environment focused on building a generational company.
- What are the benefits offered for the Retailer Growth Manager position at Airgoods?
- Airgoods offers a competitive salary ($90k - $150k), equity (0.01% - 0.2%), medical, dental, and vision insurance. They also provide unlimited PTO, two team offsites per year, expensed dinners, a wellness stipend, and commuter benefits.
- Does Airgoods encourage applications even if a candidate doesn't perfectly fit the description?
- Yes, Airgoods explicitly states 'Don’t see a perfect fit? Reach out anyway – exceptional talent always has a home at Airgoods.' This indicates they are open to considering candidates who may not meet every single qualification but possess exceptional talent and potential.