Customer Experience Coordinator @ Airbus
Your Application Journey
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Job Details
Overview
The Customer Experience Coordinator role at Airbus is designed for professionals with customer-focused experience in the aeronautics field. This role is part of the A220 Commercial Aircraft Programme and is based in Mirabel, Québec, Canada.
Your Working Environment
The A220 Programme headquarters in Mirabel is located in the greater Montreal area. The region is celebrated for its peaceful and safe ambiance, quality of life, and balance of career and outdoor activities.
How We Care For You
Airbus offers attractive financial rewards including a competitive salary, annual bonus, group insurance, pension, and share purchase plan. The role also provides a hybrid work policy, on-site cafeteria, generous leave policy, health and wellbeing programs, and extensive individual development opportunities.
Your Challenges
Customer Experience: Manage on-site logistics such as transportation, catering, hotels, and other services. Develop and maintain supplier relationships, negotiate rates, handle immigration and VISA issues, ensure smooth customer arrival with presentations, IT support, and concierge service, and organize special events and requests.
Facility Management: Monitor maintenance calls, oversee IT equipment and office supplies, assist in employee onboarding, and maintain inventory for the delivery center including beverages and snacks.
Administrative Support: Engage in budget preparation and financial reporting, manage purchase orders and expense allocation in SAP, and maintain up-to-date customer reference documents.
Your Profile
Candidates must hold a certificate in Office Management or equivalent, with a minimum of 5 years relevant experience. You should have a customer-centric approach combined with teamwork, leadership, and excellent communication skills in both French and English. Experience with international clients and familiarity with the business aviation industry are assets. Proficiency in MS Office, Google Suite, and SAP is required along with the ability to work under pressure and independently.
Key skills/competency
- Customer Focus
- Logistics
- Supplier Negotiation
- Facility Management
- Administrative Support
- Budget Management
- Communication
- Teamwork
- SAP
- IT Support
How to Get Hired at Airbus
🎯 Tips for Getting Hired
- Customize your resume: Highlight customer and logistics experience.
- Research Airbus: Understand their culture and recent news.
- Showcase technical skills: Emphasize MS Office, Google Suite, SAP.
- Prepare examples: Use specific customer scenario case studies.
- Practice interview tips: Focus on teamwork and leadership.