Team Specialist, Premium Support Spanish @ Airbnb
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Job Details
Role Overview
Airbnb is seeking a Team Specialist, Premium Support Spanish to provide operational support and case handling for internal CS services. This role is full time and based on the East Coast of Canada, supporting multiple regions with agility and precision.
Key Responsibilities
- Enable successful resolution of customer-facing work and case handling.
- Act as first line of escalation for high severity or sensitive cases.
- Manage real time team support via slack/zoom and IT troubleshooting.
- Maintain team schedules, manage queues and support workforce management.
- Collaborate cross-functionally to report performance and suggest improvements.
Your Expertise
Candidates should have minimum 3 years of operations or support experience, including managing sensitive cases. Proficiency in English and Spanish is required. Experience with Google Sheets, SQL, Salesforce is a plus along with a Bachelor's degree or equivalent experience.
Working Environment
This remote eligible role is based on the East Coast of Canada with occasional office work in provinces such as Ontario, British Columbia, Quebec, and Saskatchewan. Flexibility to adapt to evolving tasks and responsibilities is essential.
Key skills/competency
- Operations
- Case Handling
- Team Support
- Escalation
- Workforce Management
- IT Troubleshooting
- Communication
- SQL
- Google Sheets
- Salesforce
How to Get Hired at Airbnb
🎯 Tips for Getting Hired
- Customize your resume: Tailor skills to CS operations and case handling.
- Highlight bilingual ability: Emphasize fluency in English and Spanish.
- Demonstrate experience: Showcase operations and escalation expertise.
- Research Airbnb: Understand company culture and job specifics.