Staff UX Researcher

About Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

Research has been part of Airbnb from the beginning, ever since Paul Graham told the Airbnb founders, "go to your users." As designers, the founders embraced this advice and got on a plane to meet with Airbnb hosts that very weekend. Since those early days, the value of research has been baked into Airbnb’s product culture.

The Difference You Will Make

We are looking for a mixed methods Staff UX Researcher with a strong foundation in, and passion for quantitative research in addition to an ability and comfort to flex into qualitative projects as needed.

In this role, you will use your knowledge of research design and quantitative analytical skills to plan and execute large-scale data collection, uncover insights from qualitative and quantitative data, and translate those insights into strategic and actionable recommendations.

Your research will focus across methods and Airbnb’s online and offline experience—after all, most experiences with Airbnb happen when travelers are not using our digital products. And you are at the front lines of delivering insights from around the world, making Airbnb a truly global/local product.

A Typical Day as a Staff UX Researcher

• Conduct practical and impactful quantitative research on our community of hosts and guests.
• Uncover insights about users by using sophisticated and innovative methodologies, measurement strategies, experiments, and mixed-methods research.
• Partner and share insights with product teams, other insights teams, data scientists, marketers, policy managers, and executives.

Your Expertise

• Masters or PhD in Psychology, Survey Science/Methods, Human-Computer Interaction, Economics, Political Science, or a related field
• 10+ years of industry experience
• Strong storytelling skills, ability to bring data and insights to life in compelling ways for varied audiences
• Experience with statistical analysis, modeling, experimental design, and survey design
• Experience with statistical analysis packages and (R, Stata, SPSS, etc.)
• Experience with survey programming platforms (Confirmit, Qualtrics, etc.)
• Experience conducting in-depth interviews and foundational qualitative methods
• Comfort using usability testing tools (UserTesting, dscout, outset.ai, etc.)
• Experience managing projects involving cross-functional teams
• Familiarity with SQL

Bonus Experience

• 6+ years in-house experience working in tech, hospitality, or a dual-sided marketplace
• Experience with ETL and Python Coding/scripting skills
• Experience with cross-cultural products or international surveys

Your Location

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care Of You

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$176,000—$220,000 USD

Key skills/competency

• Quantitative Research
• Qualitative Research
• Mixed Methods
• Statistical Analysis
• Experimental Design
• Survey Design
• User Experience (UX)
• Data Storytelling
• Cross-functional Collaboration
• SQL