Staff Software Engineer, Community Support Engineering

About Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

Important to read before submitting application: This role must be physically based in China.

We are hiring 2 Staff Software Engineer positions for different teams under the Community Support Platform.

The Community You Will Join

Community Support (CS) has increasingly become a key driver of enabling Airbnb's core business. Community Support Engineering is responsible for the world-class technology, architecture, and solutions that power CS at Airbnb. The products and capabilities we build empower our guests and hosts, CS agents, and operations teams around the world. As a member of CSP in China, you will have a great opportunity to make lasting impacts on the Airbnb CS user experience.

The Difference You Will Make

We are seeking a highly skilled and motivated engineer who is passionate about making a difference through their work. As a Staff Software Engineer, Community Support Engineering, you will be the technical lead in a team of talented and diverse software engineers leading the project execution to improve Airbnb customers and agents experience. You will lead the team and work with global technical leaders to build and evolute CS engineering foundations, such as Routing, Data platform, Case management, foundational toolings etc.

A Typical Day

• Collaborating with cross-functional partners to deeply understand business problems before developing project solutions.
• Leading the execution of projects across the full software development lifecycle, including technical design, implementation, testing, and deployment, ensuring solutions are high-quality, scalable, and performant.
• Driving productive and constructive technical discussions with peers and cross-team technical leaders in the global collaborative working environment, to ensure alignments with technical strategies across CS products and capabilities.
• Tackling highly complex technical challenges, proactively identifying and mitigating potential risks during project execution.
• Writing exemplary and high-quality codes and design documents that set the standard for the team.
• Advocating for and embedding engineering best practices within the team, ensuring a culture of technical excellence.
• Actively coaching and mentoring engineers across the CSP China team to foster growth and elevate technical capabilities.
• Supporting team growth by participating in recruiting efforts and conducting interviews.
• Promoting and exemplifying an engineering culture with inclusiveness, effective communication, and quality.
• Being a collaborative and supportive teammate who inspires and elevates the entire engineering organization.

Your Expertise

• 9+ years of software development experience.
• Strong proficiency in at least one major backend programming language (e.g., Java, Kotlin, Scala, Python); experience with modern front-end frameworks (e.g., React, Angular, Vue.js) are preferred but not a must.
• Proven track record of delivering end-to-end products in a collaborative environment globally.
• Experience with architectural patterns of large-scale web applications, including well-designed APIs, high-volume data pipelines, and efficient algorithms.
• Demonstrated ability to make data-driven decisions, articulate technical trade-offs, and communicate effectively with cross-functional partners.
• Passion for creating intuitive user experiences and a keen interest in data systems and analytics.
• Bachelor's degree in Computer Science or related field, or equivalent practical experience.
• Fluent in both English and Chinese.

Key skills/competency

• Software Development
• Technical Leadership
• System Architecture
• Backend Development
• Frontend Frameworks (preferred)
• Data Pipelines
• API Design
• Problem Solving
• Mentoring
• Cross-functional Collaboration