Senior Staff Software Engineer, Community Support Engineering

About Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

Remark: Please submit English Resume

Important to read before submit application: This role must be physically based in China.

The Community You Will Join

Community Support (CS) has increasingly become a key driver of enabling Airbnb's core business. Community Support Engineering is responsible for the world-class technology, architecture, and solutions that power CS at Airbnb. The products and capabilities we build empower our guests and hosts, CS agents, and operations teams around the world. As a member of Community Support Engineering in China, you will have a great opportunity to make lasting impacts on the Airbnb CS user experience.

The Difference You Will Make

As a Senior Staff Software Engineer, you are the most seasoned individual contributor on the Community Support Engineering China team. You will be setting high standards for the entire team across engineering practice, architecture design, prioritization, and communication. As a hands-on practitioner, you will be delivering results at these high standards on a daily basis. You will be empowering the entire team to continuously perfect capabilities, and consistently execute at the highest level. With exemplary leadership and a can-do attitude, you will be leading by example turning challenges into opportunities. As a mentor in both technical and professional development, you will be playing a crucial role in the growth of many talented software engineers.

A Typical Day

• Proactively take initiatives to drive for technical excellence and engineering maturity.
• Build relationships and drive alignment with stakeholders within Community Support and across external teams.
• Build and leverage your influence as a highly-respected individual contributor to drive for positive impacts.
• Communicate difficult or complex concepts and decisions clearly and effectively with multiple stakeholders across various functions.
• Provides critical guidance and input in prioritization of engineering undertakings and tradeoffs.
• Mentor and guide managers and engineers, fostering their technical growth and professional development.

Your Expertise

• BS, MS or Ph.D. in Computer Science or related field
• 12+ years of relevant experience in the tech industry; 4+ years of experience in an Architect or Staff Engineer role, with ownership responsibility over large-scale software systems.
• Engineering management experience is a plus, but not required.
• Hands-on experience with designing, implementing and shipping large-scale, high-performance software systems.
• Experience in designing and developing complex and durable APIs is a big plus.
• Track record in implementing solutions incorporating and implementing ML / AI, including Generative AI concepts, is highly desirable.
• A track record of complex, high-quality system architecture designs, combined with a passion for perfecting user experience and contributing to product strategy. The ability to take both system and product considerations in your decisions is crucial.
• A commitment to coach and mentor, with experience of owning and fostering engineering maturity and tech culture, in multiple organizations.
• Excellent communication ability to thrive in a fast-moving environment supporting a rapidly growing business, effectively operating in ambiguity and creating alignments with multiple teams.
• A proven track record of fostering a culture of strong commitment to engineering quality and excellence.
• A proven track record of fostering a culture of Diversity and Belonging, within the organization and across the tech community. A proven track of working across global engineering communities to help engineers deliver high quality solutions while improving collaboration is desired.
• Fully proficiency of communication in both Chinese and English language.

Your Location

This position is China - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Your recruiter will inform you what cities you are able to work from depending on your personal legal working identity and Airbnb internal policies.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Key skills/competency

• Software Engineering
• System Architecture Design
• Technical Leadership
• Mentorship
• Large-Scale Software Systems
• API Development
• Machine Learning (ML) / AI
• Product Strategy
• Stakeholder Management
• Cross-functional Communication