Senior Software Engineer Community Support Engi...
@ Airbnb

Hybrid
$150,000
Hybrid
Full Time
Posted 1 day ago

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XXXXXXXX XXXXXXXXX XXXXXXXXX***** @airbnb.com
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Job Details

About Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts around the globe. Every day, hosts offer unique stays and experiences that enable guests to connect with communities authentically.

Important Note

This role must be physically based in China and is open to relocation.

The Community You Will Join

As part of the Community Support Engineering team, you will drive the technology, architecture, and solutions that power Airbnb's Community Support. This role empowers guests, hosts, CS agents, and operations teams worldwide by advancing Airbnb's world-class technology.

The Difference You Will Make

In this role, you will work in a global collaborative environment to lead project execution that enhances customer and agent experiences. You will bolster foundational engineering areas including Routing, Data Platform, Case Management, and AI/ML/LLM driven solutions. You will also mentor peers and ensure robust quality in project deliverables.

A Typical Day

  • Collaborate cross-functionally with product, design, and engineering teams.
  • Engage in full cycle development including design, coding, testing, and launch.
  • Review code and design documents, and provide technical feedback.
  • Ensure high quality through tech design, code reviews, and mentoring.
  • Communicate project status to stakeholders as the project point-of-contact.
  • Advocate and contribute to the evolution of Airbnb’s engineering processes.

Your Expertise

  • 5+ years of industry experience, product engineering preferred.
  • Bachelor’s and/or Master’s degree in Computer Science or equivalent.
  • Proficient in at least one major programming language such as Java, Kotlin, or Python.
  • Experience building large scale, high-traffic systems and big data processing.
  • Proven track record in leading high impact engineering projects.
  • Strong evaluation and solution design skills for real-world problems.
  • Mentorship experience and fluent in English and Chinese.

Your Location

This position is based in China and is remote eligible with occasional onsite requirements as agreed upon.

Our Commitment To Inclusion & Belonging

Airbnb is committed to inclusion and diversity. All qualified individuals are encouraged to apply.

Key skills/competency

  • Community Support
  • Software Engineering
  • AI/ML
  • Scalable Systems
  • Data Platform
  • Case Management
  • Routing
  • Technical Leadership
  • Mentorship
  • Cross-functional Collaboration
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How to Get Hired at Airbnb

🎯 Tips for Getting Hired

  • Customize your resume: Highlight relevant engineering and AI/ML projects.
  • Research Airbnb: Understand their mission, culture, and community support initiatives.
  • Showcase leadership: Emphasize project management and mentorship skills.
  • Prepare technical examples: Demonstrate experiences with scalable system design.

📝 Interview Preparation Advice

Technical Preparation

Review system design and architecture principles.
Practice coding in Java, Kotlin, or Python.
Study AI/ML and LLM integration basics.
Familiarize with scalable data platforms.

Behavioral Questions

Describe collaborating in cross-functional teams.
Explain handling project setbacks clearly.
Share experiences in mentoring junior engineers.
Discuss adapting to fast-paced environments.

Frequently Asked Questions