Platform Lead - Community Support Operations
@ Airbnb

Hybrid
$240,000
Hybrid
Full Time
Posted 7 hours ago

Your Application Journey

Personalized Resume
Apply
Email Hiring Manager
Interview

Email Hiring Manager

XXXXXXXX XXXXXXXXXXX XXXXXXX***** @airbnb.com
Recommended after applying

Job Details

About Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home. Today, over 5 million hosts have welcomed more than 2 billion guest arrivals around the globe, offering unique stays and authentic experiences.

The Community You Will Join

You will join a vision and mission driven team. As the Platform Lead for Community Support Operations, you will champion a winning strategy by imagining the ideal end state for our community and working backwards to deliver actionable results. This role requires a hands-on leader who works closely with cross-functional teams including engineering, design, and data science.

The Difference You Will Make

Lead a team of platform managers in delivering technology that underpins exceptional service experiences for our community. You will drive the strategy and execution that transforms operational performance and quality across our customer service operations.

A Typical Day

  • Own and drive the technology strategy in your space.
  • Manage a world-class platform management team.
  • Oversee product delivery from concept to execution.
  • Create measurable objectives and key results.
  • Collaborate with cross-functional business and product teams.

Your Expertise

  • 10+ years of product experience and 5+ years in a management role.
  • Strong leadership, compassionate people management and a data-driven approach.
  • Proven ability to translate operational needs into product outcomes.
  • Experience in global and cross-functional environments.
  • Understanding of customer transactions, operational workflows and tooling.

Your Location

This position is US - Remote Eligible. Occasional work at an Airbnb office may be required based on agreement with your manager. Candidates must reside in a state where Airbnb, Inc. has a registered entity.

Our Commitment To Inclusion & Belonging

Airbnb is committed to diversity, inclusion and ensuring a disability-friendly application process. Candidates requiring accommodations should contact reasonableaccommodations@airbnb.com.

Compensation & Benefits

This role offers a competitive base pay along with potential bonus, equity, and benefits. The pay range is $224,000—$280,000 USD.

Key skills/competency

Platform Management, Community Support, Operations, Product Delivery, Cross-functional Collaboration, Data-driven, Leadership, Global Operations, Customer Experience, Strategic Planning

Apply without a personalized resume

How to Get Hired at Airbnb

🎯 Tips for Getting Hired

  • Research Airbnb's culture: Familiarize with its mission and values.
  • Customize your resume: Highlight leadership and technical experience.
  • Network effectively: Connect with current employees on LinkedIn.
  • Prepare for data questions: Emphasize measurable outcomes and analytics.

📝 Interview Preparation Advice

Technical Preparation

Review product management frameworks.
Study operational workflow optimization.
Brush up on data analytics tools.
Understand cross-functional team dynamics.

Behavioral Questions

Describe a time you inspired a team.
Explain a challenging cross-functional project.
Discuss handling conflicting priorities calmly.
Provide an example of data-driven decision making.

Frequently Asked Questions