Operations Investigations Specialist - 1 (contract)
Airbnb · Dublin, County Dublin, Ireland
- Hybrid
- Contract
- $65,000 / year
- Dublin, County Dublin, Ireland
Job highlights
- Investigate user tickets and reservation risks for Airbnb.
- Work with product and shared services stakeholders.
- Analyze online patterns and trends for fraud detection.
- Maintain confidentiality and document investigations thoroughly.
- Support Trust team and educate users on safety.
About the role
About the Role
This temporary assignment at Airbnb involves ensuring daily service level agreements are met in responding to user tickets and reviewing users or reservations for risks to our users or the Airbnb platform. You will collaborate closely with product and shared services stakeholders to provide feedback for model improvement, focusing on analyzing online patterns and trends.
Responsibilities
- Support the Trust team in meeting ticket and queue service level agreements.
- Educate users on security and safety practices for responsible Airbnb use.
- Investigate complex situations and potential fraud identified in escalations.
- Understand risk systems and investigate account patterns.
- Maintain high levels of confidentiality during investigations.
- Comprehensively document all investigations.
- Develop and maintain a deep understanding of online fraud.
- Demonstrate strong judgment and share knowledge with others.
Technical Skill Requirements
- Familiarity with Google Suite (mail, docs, sheets, slides).
- Experience with Mac OS.
- Experience with customer ticketing systems.
- 1-2 years of experience in risk management, fraud prevention, or Trust and Safety.
- Availability for a regular 5-day work week (40 hours), including potential weekends and public holidays.
- Excellent interpersonal and communication skills (written and verbal) for tactful and diplomatic community support.
- Ability to balance fraud prevention with a positive customer experience.
- Excellent problem-solving, critical thinking, and analytical skills; ability to organize and work independently with changing priorities.
- Strong investigative, internet research, organizational, and analytical skills.
- Ability to multitask, learn new technologies, and adapt quickly.
- Ability to remain calm in time-sensitive situations.
- Detail-oriented with thorough due diligence in investigations.
About Magnit Global
This role is a temporary assignment through Magnit Global, a UK registered employment business (company registration number 05537535). Magnit Direct Sourcing provides top talent to industry-leading clients for flexible temporary assignments on a variety of projects.
Our commitment to inclusion & belonging
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. Magnit Global is a leading, global professional services and technology company dedicated to building a diverse and inclusive team.
Key skills/competency
- Operations Investigations Specialist
- Trust and Safety
- Fraud Prevention
- Risk Management
- Online Fraud
- Investigative Skills
- Customer Ticketing Systems
- Google Suite
- Mac OS
- Analytical Skills
Skills & topics
- Operations Investigations Specialist
- Trust and Safety
- Fraud Prevention
- Risk Management
- Investigations
- Online Fraud
- Customer Support
- SLA Management
- Google Suite
- Mac OS
How to get hired
- Tailor your resume: Highlight risk management, fraud prevention, and Trust & Safety experience.
- Showcase technical skills: Emphasize proficiency in Google Suite and customer ticketing systems.
- Quantify achievements: Use numbers to demonstrate impact in previous investigations or SLA adherence.
- Prepare for behavioral questions: Be ready to discuss problem-solving and working under pressure.
- Understand Airbnb's culture: Research their values of creativity, belonging, and responsibility.
Technical preparation
Master Google Suite: Sheets, Docs, Slides, Mail.,Familiarize yourself with common ticketing systems.,Practice online research and pattern analysis.,Review fraud prevention and risk management principles.
Behavioral questions
Describe a complex investigation you handled.,How do you balance customer experience and risk?,How do you stay calm in time-sensitive situations?,How do you ensure thoroughness in your work?
Frequently asked questions
- What is the work arrangement for the Operations Investigations Specialist role at Airbnb?
- This is a temporary assignment through Magnit Global. While the work may involve being at an Airbnb site, the specific work arrangement (on-site, hybrid, or remote) should be confirmed with your direct contact at Magnit Global. Flexibility for weekend days and public holidays may be required.
- What technical skills are essential for the Operations Investigations Specialist position?
- Essential technical skills include familiarity with the Google Suite (mail, docs, sheets, slides), experience with Mac OS, and proficiency with customer ticketing systems. 1-2 years of experience in risk management, fraud prevention, or Trust and Safety is also required.
- How does Airbnb approach diversity and inclusion in their hiring process?
- Airbnb is committed to working with the broadest talent pool and believes diverse ideas foster innovation. They encourage all qualified individuals to apply and strive to develop the best products, services, and solutions through varied perspectives.
- What kind of experience is preferred for an Operations Investigations Specialist at Airbnb?
- The role prefers candidates with 1-2 years of experience in risk management, fraud prevention, or Trust and Safety. Strong investigative ability, analytical skills, and the capacity to work independently with rapidly changing priorities are also highly valued.
- How can I demonstrate my problem-solving abilities for the Operations Investigations Specialist role?
- To showcase your problem-solving skills, prepare examples of complex situations you've investigated, how you balanced competing priorities (like fraud prevention and customer experience), and how you've used critical thinking to analyze patterns and trends.
- What are the key responsibilities of an Operations Investigations Specialist at Airbnb?
- Key responsibilities include supporting the Trust team by meeting service level agreements for tickets, educating users, investigating potential fraud and complex situations, understanding risk systems, maintaining confidentiality, and documenting investigations comprehensively.
- Is this a permanent position with Airbnb or a contract role?
- This is a temporary assignment and you will be contracted through Magnit Global, a service that provides top talent to industry-leading clients for flexible temporary assignments.