Lead UX Writer
Airbnb · San Francisco, CA
- Hybrid
- Full-time
- $193,000 / year
- San Francisco, CA
Job highlights
- Lead UX writer role in Compliance team.
- Impact company success with KYC experiences.
- Write clear, compliant, user-focused copy.
- Collaborate with design, legal, and research.
- Remote eligible US-based position.
About the role
About Airbnb
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join
UX Writing is a core design discipline at Airbnb. Our team of 30+ writers works closely with Experience Design, Experience Research, and Design Program Management to support the product development process from beginning to end. Whether you excel in upfront storytelling, end-to-end systems design, or nitty-gritty execution you'll find your people here.
The Difference You Will Make
The Compliance team helps Airbnb operate responsibly and legally across countries, states, and cities worldwide. On this team, the UX writer contributes to and defines industry-leading KYC (identify verification) and other experiences that meaningfully impact the success of the company while aiming to keep friction low for legitimate hosts. In this role, you will help protect hosts and guests by setting standards for safety and transparency—building and maintaining trust through the design of clear, compliant experiences that reduce confusion and business risk while unlocking sustainable scalability of our business as a whole.
A Typical Day
- Touch base with your team to review project goals and timelines
- Develop inspiring, strategic ideas based on product requirements, data, and/or research
- Consider what language and design patterns best serve the UX and balance clarity with legal precision
- Translate complex requirements into human language with plain, direct, inclusive copy across multiple touchpoints
- Create scalable content patterns (template, components, content guidelines) that work across markets and surfaces
- Join writing team crits to present work and help sharpen the work of your teammates
- Present copy and design work to Design Directors, executives, or other stakeholders on your projects
- Connect with our critical cross-functional partners—accessibility, anti-discrimination, legal, localization—to ensure we have the proper input on our work
- Improve comprehension and completion through testing, iteration, and measurement
Your Expertise
- Bachelor's degree or equivalent combination of education and progressive experience
- 8+ years of experience in UX writing, content design, or content strategy
- Experience working in complex subject matter areas, within larger systems, and with systems development
- Experience working with and presenting to senior stakeholders
- Ability to review product requirements with a critical eye, asking pertinent questions and determining what information UX writing requires to begin designs
- Experience working with legal and compliance partners to represent the user while reducing risk
- Comfort working alongside other design disciplines in Figma, our primary collaboration tool
- Solid understanding of user experience design principles and interaction patterns
- Proven ability to collaborate with cross-functional teams in all stages design & build
- Comfortable in an ambiguous work environment
- Passion for Airbnb’s mission, commitment to diversity, and global mindset
Your Location
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care Of You
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$164,000—$193,000 USD
Key skills/competency
- UX Writing
- Content Design
- Content Strategy
- Compliance
- KYC
- Legal and Compliance Partners
- Figma
- User Experience Design
- Cross-functional Collaboration
- Senior Stakeholder Presentation
Skills & topics
- Lead UX Writer
- UX Writing
- Content Design
- Content Strategy
- Compliance
- KYC
- Legal
- Figma
- User Experience
- Remote Job
How to get hired
- Tailor your resume: Highlight 8+ years of UX writing in complex, regulated domains. Emphasize Figma, legal collaboration, and senior stakeholder presentations.
- Craft a compelling application: Showcase your passion for Airbnb's mission and your ability to balance user needs with business risk.
- Prepare for interviews: Be ready to discuss your experience with KYC, compliance, and creating scalable content patterns. Practice presenting your work and explaining complex requirements simply.
- Demonstrate collaboration: Provide examples of working effectively with legal, accessibility, and other cross-functional partners in design tools like Figma.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the base pay range for the Lead UX Writer at Airbnb?
- The base pay range for the Lead UX Writer position at Airbnb is $164,000—$193,000 USD per year. This range is subject to change based on various factors and the role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
- Is the Lead UX Writer role at Airbnb remote?
- Yes, this position is US - Remote Eligible. However, you must reside in a state where Airbnb, Inc. has a registered entity. Occasional work at an Airbnb office or attendance at offsites may be required.
- What are the key responsibilities for a Lead UX Writer on the Compliance team at Airbnb?
- As a Lead UX Writer on the Compliance team, you will define and contribute to industry-leading KYC and other experiences. Your work will focus on impacting company success by keeping friction low for legitimate hosts, protecting users through safety and transparency standards, and reducing business risk while ensuring scalability.
- What experience is required for the Lead UX Writer role at Airbnb?
- The role requires a Bachelor's degree or equivalent experience, with 8+ years in UX writing, content design, or content strategy. Experience with complex subject matter, large systems, legal/compliance partners, senior stakeholders, and design tools like Figma is essential.
- How does Airbnb ensure inclusion and belonging in its hiring process for the Lead UX Writer position?
- Airbnb is committed to working with the broadest talent pool and believes diverse ideas foster innovation. They strive to provide a disability-inclusive application and interview process. Candidates with disabilities requiring accommodation should contact reasonableaccommodations@airbnb.com.
- What tools will I use as a Lead UX Writer at Airbnb?
- You will primarily use Figma for collaboration with other design disciplines. A solid understanding of user experience design principles and interaction patterns is also expected.
- What is the main goal of the Compliance team at Airbnb for this Lead UX Writer role?
- The primary goal is to help Airbnb operate responsibly and legally worldwide by defining clear, compliant user experiences. This involves building trust, reducing confusion and business risk, and supporting the sustainable scalability of the business, especially concerning KYC and identity verification.