Lead Content Writer

@ Airbnb

Job Overview

The Lead Content Writer at Airbnb is responsible for creating, consolidating, and maintaining clear content for Airbnb’s Help Center and internal knowledge bases used by customer service agents. The role requires excellent writing, editing, and proofreading skills along with 7+ years of experience in technical and instructional content writing and data-driven content optimization, including preparing content for LLM retrieval.

The Community You Will Join

You will oversee and coordinate content efforts, work with cross-functional teams, and ensure that all content aligns with Airbnb's tone and style standards. You will manage content quality programs, optimize CKM processes, and lead training initiatives.

A Typical Day

• Translate information into accessible content for Help Center and chatbots.
• Collaborate with program managers, engineers, and data scientists to refine content effectiveness.
• Serve as a subject matter expert on content style and CMS tools.
• Optimize internal knowledge management processes and lead training sessions.
• Measure and report on content impact against business goals.

Your Expertise

Applicants should hold a BA/BS in a related field or equivalent experience, and demonstrate a rich background in multifaceted technical writing, SEO/GEO practices, and content optimization. Familiarity with authoring tools like ContentStack, Drupal, and Confluence is required, as is a solid grasp of style guides such as the Chicago Manual of Style.

Working Arrangement & Compensation

This position is US remote eligible and subject to work from an approved state with Airbnb’s registered entities. The role offers base pay ranging from $129,000 to $152,000 USD along with bonus, equity, benefits, and travel credits.

Key skills/competency

• technical writing
• editing
• proofreading
• SEO
• content strategy
• LLM retrieval
• CMS
• knowledge management
• instructional design
• content optimization