Business Insights Lead

About the Role: Business Insights Lead at Airbnb

Airbnb Services is seeking a Business Insights Lead to join the Services revenue operations team. This pivotal role will be central in shaping how we measure, manage, and accelerate performance across acquisition, onboarding, and retention programs. You will build foundational dashboards and data frameworks, enabling the team to operate with clarity, speed, and confidence. Your insights will directly inform C-level decisions and help define how we scale Services at Airbnb.

Responsibilities

Performance Measurement & Insights:

• Design, build, and maintain dashboards tracking acquisition, onboarding, and retention program performance.
• Develop and maintain KPIs and scorecards that provide real-time visibility into business health and funnel performance.
• Analyze funnel conversion rates, drop-off points, and program effectiveness, making recommendations to improve impact and efficiency.

Executive Decision Support

• Synthesize complex data into clear, actionable insights for C-level executives and senior leadership.
• Deliver concise, data-backed narratives that frame opportunities, challenges, and outcomes.
• Provide regular business performance reviews, including forecasts, pacing, and gap-to-goal analysis.

Data Infrastructure & Automation

• Build and scale automated reporting pipelines to reduce manual effort and increase accuracy.
• Partner with engineering and data science teams to ensure data quality, availability, and integrity.
• Own SQL-based querying, data wrangling, and transformations for complex datasets.

Business & Program Support

• Support cross-functional teams (RevOps, Field Ops, Marketing, and other teams) with ad hoc analysis and insights.
• Create scalable frameworks for program evaluation and reporting.
• Partner with program managers to identify the right success metrics for pilots and new initiatives.

Skills & Qualifications

Technical Skills

• Advanced proficiency in SQL for querying and transforming large datasets.
• Strong Excel and Google Sheets skills (modeling, pivot tables, scenario analysis, data visualization).
• Familiarity with BI tools (Tableau).
• Experience with data automation and workflow tools (e.g., Airflow, dbt, or similar).
• Comfort with data engineering concepts (schemas, joins, pipelines, ETL).

Analytical & Communication Skills

• Strong analytical and critical thinking skills, with the ability to translate data into clear business insights in written format.
• Excellent written and verbal communication skills; able to “tell the story” behind the numbers.
• Proven ability to distill complex analyses for non-technical, senior stakeholders.

Business Experience

• Experience building or analyzing sales funnels (acquisition → conversion → retention).
• Familiarity with growth, marketing, or operations analytics.
• Understanding of marketplace dynamics and supply/demand balance is a plus.
• Experience with program evaluation and ROI measurement.

Preferred Qualifications

• 5+ years experience
• Prior experience in a high-growth or platform/marketplace business.
• Familiarity with RevOps or services/sales program management.
• Comfort working in a fast-paced, ambiguous environment where speed and clarity matter.
• Bachelor’s or Master’s degree in Business Analytics, Data Science, Economics, or a related field.

Key skills/competency

• SQL
• Tableau
• Data Visualization
• Revenue Operations
• Funnel Analysis
• KPI Development
• Executive Reporting
• Data Automation
• Stakeholder Management
• Strategic Insights