Alternance User Researcher

About the UX/UR Chapter Team

The UX/UR Chapter team, composed of about ten people with expertise in user research and design, conceptualizes and develops digital products and services, including those integrating Artificial Intelligence (AI), for global application. These solutions aim to improve the efficiency of processes and enhance the experience for our employees, customers, and patients. By leveraging data, we also develop new approaches with business teams to enable them to make optimal decisions and create solutions that provide a competitive advantage, while minimizing our environmental impact and that of our clients.

How will you CONTRIBUTE and GROW?

As a User Researcher, you will:

• Participate in selecting appropriate research methodologies.
• Assist in preparing for field data collection (e.g., drafting interview guides, developing questionnaires).
• Contribute to gathering the needs and expectations of patients, customers, users, and employees (e.g., conducting interviews, taking notes).
• Participate in facilitating workshops to engage and align stakeholders.
• Assist in modeling observed interactions with accessible and engaging representations (e.g., journey mapping, process mapping).
• Model user concepts and journeys.
• Provide recommendations to improve and enrich the studied services, focusing on needs and usage.
• Work on extremely diverse digital and AI-related topics reflecting the variety of Air Liquide's markets (e.g., nurses, truck drivers, buyers, beverage distributors, or Air Liquide employees).
• Act as an ambassador for user-centered approaches.

Are you a MATCH?

Academic Background

Bac +4 or +5 in design, with a strong interest in understanding human behaviors, usage, and emotions.

Experience Level

First internship in user research or a school project focused on experimental and observational research methods.

Appreciated Qualities

• Eager to learn
• Empathetic
• Team spirit
• Autonomous
• Curious
• Creative

Languages

• Fluent English (written and spoken)
• Another language is a plus

References required

• CV
• Portfolio

Our Differences make our Performance

At Air Liquide, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders, and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to innovate by living our fundamentals, acting for our success, and creating an engaging environment in a changing world.

Key skills/competency

• User Researcher
• UX
• UR
• User Experience
• Research Methodology
• Data Collection
• Customer Needs
• Stakeholder Engagement
• Service Design
• Human Behavior