Complex Claims Adjuster

Overview

At AIG, we are reimagining the way we help customers manage risk. Join us as a Complex Claims Adjuster and play your part in a transformative claims process that values technical excellence, fair service, and innovation.

Make Your Mark in Claims

Our Claims teams are recognized for delivering consistent technical excellence and a global claims handling experience. We focus on providing responsive, fair, and professional service with empathy and efficiency.

How You Will Create An Impact

• Handle and process claims for all lines of business.
• Provide technical and decision-making support on high value claims.
• Review and approve settlement recommendations within delegated authority.
• Monitor claims turnaround time, accuracy, and service quality.
• Engage with clients and third-party vendors for fair and timely settlements.
• Support internal/external audits with required reports and data.
• Collaborate with regional operations and support departments to improve workflows.

What You’ll Need To Succeed

• Bachelor’s degree (preferably in insurance, business, or risk management); legal background is an advantage.
• Experience in complex claims handling, preferably in marine, financial lines, or casualty insurance.
• Reside in Guam and hold a valid license/permit to work in Guam or secure one within a year.
• Strong understanding of insurance policies, coverage interpretation, and claims litigation.
• Ability to assess claims critically, negotiate settlements effectively, and follow up on audit recommendations.
• Excellent communication skills and proficiency in claims management systems and MS Office.
• Strong teamwork skills and ability to manage multiple priorities with minimal supervision.

Culture & Benefits

At AIG, we invest in our people through continuous learning and development. Enjoy a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional growth. We value inclusion, diversity, and in-person collaboration as vital for a supportive work environment.

Equal Opportunity

AIG provides equal opportunity to all qualified individuals. Reasonable accommodations are available for applicants and employees with disabilities. Contact candidatecare@aig.com for assistance.

Key skills/competency

• Claims Processing
• Risk Management
• Decision Making
• Technical Support
• Stakeholder Engagement
• Audit Compliance
• Workflow Improvement
• Insurance Policies
• Negotiation
• Communication