Customer Success Manager
@ AiDASH

Hybrid
$120,000
Hybrid
Full Time
Posted 22 days ago

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XXXXXXXX XXXXXXXXXXX XXXXXXXXX***** @aidash.com
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Job Details

About AiDASH

AiDASH is making critical infrastructure industries climate-resilient and sustainable with satellites and AI. Using full-stack SaaS solutions, customers in electric, gas, water utilities, transportation, and construction transform asset inspection, maintenance, comply with biodiversity net gain mandates, and achieve carbon capture goals.

Company Highlights

A Series C climate tech startup backed by top investors including Shell Ventures, National Grid Partners, and others. Recognized by Forbes as one of America’s Best Startup Employers and featured in Time Magazine’s America’s Top GreenTech Companies 2024, AiDASH has earned accolades such as Deloitte Technology Fast 500™ rankings.

The Role

As a Customer Success Manager, you will drive long-term success for strategic North American customers. You will serve as the main point of contact for a portfolio of multi-year SaaS accounts, ensuring customer satisfaction, deep engagement, and robust retention. Build relationships with field managers to executive stakeholders through regular check-ins, trainings, and strategic planning sessions.

Responsibilities

  • Own a portfolio of multi-year customers and drive deep engagement.
  • Build and maintain trusted relationships with customer stakeholders.
  • Lead regular check-ins, training sessions, and strategic planning meetings.
  • Monitor product usage, customer health, and proactively manage risks.
  • Collaborate with Product Consultants, Project Managers, Support, and Sales.
  • Contribute to renewals and expansion efforts in partnership with Sales.

What We're Looking For

  • 3+ years in Customer Success, Account Management, or related roles in B2B SaaS/infrastructure sectors.
  • Strong communication and relationship-building skills across all levels.
  • Highly organized with ability to balance multiple accounts and priorities.
  • Quick learner confident in explaining software platforms and data dashboards.
  • Experience with utilities or field-heavy industries is a plus.

What You'll Love

AiDASH offers comprehensive benefits including medical, dental, vision coverage; Health Reimbursement Account; 401(k) plan; supportive parental leave; generous vacation policy; and a winter break.

Compensation & Benefits

Competitive annual salary range of 100,000 to 140,000 with base pay, performance-based bonus, and equity compensation.

Key Skills/Competency

  • Customer Success
  • Account Management
  • SaaS
  • Relationship Building
  • Strategic Planning
  • Communication
  • Retention
  • Engagement
  • Risk Management
  • Collaboration
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How to Get Hired at AiDASH

🎯 Tips for Getting Hired

  • Research AiDASH's culture: Review mission, news, and employee feedback.
  • Customize your resume: Highlight SaaS and customer success experience.
  • Network strategically: Connect with current employees on LinkedIn.
  • Prepare for interviews: Focus on relationship and strategic planning skills.

📝 Interview Preparation Advice

Technical Preparation

Study AiDASH platform analytics.
Review SaaS solution architecture basics.
Understand data dashboard functionalities.
Familiarize with product usage metrics.

Behavioral Questions

Describe a time you built trust.
Explain managing challenging customer accounts.
Discuss handling multiple priorities effectively.
Tell about collaborating with cross-functional teams.

Frequently Asked Questions